Anamika K.

• Attending calls- Receiving, and responding, as pleasantly as possible while trying to provide full information, and support to the caller. • Maintaining important documents, records, and files in a proper and organized manner. • Multi-tasking, between receiving calls, faxes and at the same time attending the client or staffs present physically in office. • Represents the executive by attending meetings in the executive's absence; speaking for the executive. • Secures information by completing data base backups. • Prepares reports by collecting and analyzing information. • Maintains client’s confidence and protects operations by keeping information confidential. • Completes projects by assigning work to clerical staff; following up on results.

• Online Campaign through e-mail (email marketing). • Stay updated on Product, Industry and Business Process knowledge. • Attend to customer query through email, phone, face-to-face meeting. • Customer Relationship Management. • Client Meetings (with Agenda and meeting minute). • Keep dispatch records with Admin Dept. • Filing and archiving of meeting notes, email (printouts), agreement, proposal Analysis. • Identify and assess business needs of clients.