Pleasant and friendly mannerism with basic computer knowledge/technological skills, good verbal and oral communication skills, be able to quickly recognize signals of a disgruntled customer and be able to respond without getting angry. Ability to comprehend, capture as well as interpret basic customer information,treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization,manage difficult customer situations, to respond promptly to the needs of the customer. Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands. Analyze the various parts of a problem properly and develop logical solutions, can look for means of improving as well as promoting quality and make efficient use of resources. High level of motivation,can work well as part of a team.