Aiza L.

Ø Deliver world class customer service and build customer satisfaction and loyalty Ø Provide effective and timely resolution of a range of customer inquiries. Ø Strive for one-call resolution of customer issues. Ø Complete ongoing training to stay abreast of product, service and policy changes. Ø Strike a positive and cooperative tone with both customers and coworkers. Ø Demonstrate best judgment in the disbursement of adjustments and credits. Ø Increase the customer experience by providing information on the new products, rate plans, and services through up selling opportunities Ø Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives. Ø Monitor interaction between staff and callers to ensure quality assurance standards. Ø Review call center statistics to measure staff performance and the need for improvement.