Motivating and inspiring the team to go beyond their potential. | Improving the team and facilitating the communication among the members of the team. | Meeting and exceeding departmental objectives, including targets. | Creating sense of ownership within the employees and resolving employee issues, if any. | Encouraging, supporting and motivating actively one's peer team. | Looking constantly for development as well as continuous improvement for the entire team. | Monitoring, organizing and coaching the t

Ensure quality compliance by means of sales validation depending on the type of campaign. | Responsible for Call Quality monitoring to identify areas for improvement. | Provides monitoring evaluations to Agents through Team Leads with recommendations, changes and/or enhancements to improve skills. | Provides Coaching. | Recommends process improvements minimizing loss and maximizing resources. | Conducting phone simulations during Recruitment and Training. | Schedules internal and/or Client calibration sessi

Responsible for call quality monitoring and quality assurance. | Uploads and manages voice call recordings. | Ensures quality compliance by means of sales verification depending on the type of campaign. | Provides complete and accurate quality and productivity reports. | Consolidates and tracks production stats at a team and individual level. | Provides monitoring evaluation/s to agents thru team leads with recommendations, changes and/or enhancements to improve skills. | Coordinates with Team Leads, Manage

Motivating and inspiring the team to go beyond their potential. | Improving the team and facilitating the communication among the members of the team. | Meeting and exceeding departmental objectives, including targets. | Creating sense of ownership within the employees and resolving employee issues, if any. | Encouraging, supporting and motivating actively one's peer team. | Looking constantly for development as well as continuous improvement for the entire team. | Monitoring, organizing and coaching the t

Welcome to Leimo call to new Leimo Customers. | Receive inbound calls ensuring concerns, issues and resolutions are logged correctly. | To utilize up sell opportunities in achieving quality sales for the team. | Resolve customer queries, ensuring that a high standard of customer care is maintained. | Manage and resolve all written communications between Agent & Customers. | Ensure all security checks are carried out in line with company policies and procedures – ensuring the risk of fraud is minimized. | To

Administer Welcome to Leimo Call to new Leimo Resellers. | Conduct Regular Follow-Up or Check Up if Resellers need additional or extra Marketing Materials or if they have new orders. | Collect Payments For Due & Overdue Invoices. | Convert New Resellers. | Address Resellers Concerns or Requests. | Process Orders.

Contact businesses or private individuals by phone. | Describe products and services - Deliver prepared sales scripts to persuade potential customers to purchase a product or service. | Respond to questions. | Obtain customer information. | Obtain possible customer leads. | Data entry and maintenance of customer/potential customer data bases. | Follow up on initial contacts and maintain records of telephonic interactions, orders and accounts.