Augie U.

Over 10 years of combined work experience in a Call Center Company as a Retention Specialist, Technical Support and Communications, and Product Trainer. Created modules and actions that worked effectively on Customer Care Representatives for the last ten years and consecutively given the distinction of Trainer of the Year. I was a Senior Writer for some Publications prior to landing a Corporate Job and did freelance writing. I look forward to working with you and helping you streamline your tasks to improve your business productivity. Other Skills: Hiring and Onboarding New Hire Employees Evaluating Calls to make sure they're of high Quality Curriculum Development Email Handling Recruiting