Avinash A.

• Significant experience in driving IT operations like installation, configuration, administration and troubleshooting of Systems, Desktops, Printers, Laptops, Antivirus and related issues • Well versed with the concepts of Manage Engine Helpdesk Management Tool and Escalation Management • Experienced in addressing queries regarding information system, extending onsite support to the clients including maintenance of hardware / software with regard to various applications • Resourceful at maintaining relationship with clients to achieve quality product & service norms by resolving their critical issues • Possess excellent communication, planning, coordination, analytical and problem solving skills