Syed I.

12 years of successful experience in customer service and support with recognized strengths in floor and team management, implementation of policy and procedure, calls message, up selling, problem-solving and trouble-shooting, social media ,web research,dand planning/implementing proactive procedures to avoid problems before they arise.  Possess solid computer skills.  Ability to manage, train, motivates, and supervises customer service employees and colleagues.  Team player, good interpersonal and communication skills. Excellent analytical ability, identifying problems effectively and evaluate alternate solutions.