Hình đại diện của careysuccess
@careysuccess
Cờ của Jamaica Kingston, Jamaica
Làm thành viên từ Ngày 29 tháng 05 năm 2018
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careysuccess

Trực tuyến Ngoại tuyến
Admin work taking TOO MUCH of your time? Need help getting organized? Have you thought about getting a virtual assistant? I am your GUY. I am highly organized and professional. I am an expert with Word, PPT, Excel, etc and can do extensive Data Entry / Web Research, VOICE OVERS I can be Dedicated and Top-Notch Virtual Assistant. I offer the following services; My Areas of Expertise: VOICE OVER Internet Research Call Centre Data Collection Ms-Excel Database Creation Creation of Mailing Lists in Excel Typing jobs Conversion of PDF Manage emails Mystery calls Customer Support Transcription Answer customer questions in emails or chat Manage social media (Twitter, LinkedIn and Facebook) Gathering Data from a Website and Entering it into a Spreadsheet Please send me a message and let me know which of the service you want me to provide. I look forward to hearing from you.
$10 USD/hr
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  • N/AĐúng ngân sách
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Portfolio

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Trải nghiệm

Customer Service Agent

Jun 2015 - Oct 2017 (2 years)

 Assist in achieving call center service level.  Achieving customer satisfaction by leaving irate customers satisfied.  Maintained customer satisfaction by demonstrating active listening, having good knowledge of product and service offering.  Increase FCR (first call resolution) by communicating by chat, email, and phone with customers.  Make follow up calls to make sure customers are satisfied.  Liaise with other departments to gather resources need to advise customers

Freelancer

Mar 2015

March 2015 - Present Accurately transcribing and processing over dictations for an office while editing and correcting grammatical and content errors. Meticulously transcribing dictation by teacher, Lecturers Podcasts Interview session Audio interviews Focus groups Business meetings Conference calls Market research Corporate video

Customer Care Consultant

Dec 2013 - Nov 2014 (11 months)

Receives incoming calls to solve customer complaints; makes outbound calls when necessary to meet customers’ demands.  Assist customers by answering product and service questions; suggesting information about other products and services: do verification checks.  Maintains customers’ records by updating account information and protecting sensitive information.  Giving feedback to customers by email and chat.

Customer Service/Marketing Officer (P/T)

Jun 2009 - May 2011 (1 year)

My duties entailed:  Interacting with customers to address inquiries regarding products and services  Resolving customers' complaint in a timely manner  Assist in product and services sales: market products and services to generate sales  Promote products/services through Facebook, YouTube  Forming and Maintaining Customer relationship

Giáo dục

Bachelor of Science, Sociology

2009 - 2012 (3 years)

Bằng Cấp

Transcription (2018)

Internet Income Jamaica

Certificate in Transcription

Certificate (2017)

Alison

Certificate in Social Media Management

Certificate (2017)

ALISON

Certificate in Customer Service

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