case2k5

T E C H N I C A L S U M M A R Y ________________________________________ 20 years of IT Consulting, Network & Systems Administration/Engineering, Desktop and Technical Support 10 years experience in Software Application Packaging, Desktop Engineering & Architecture and Silent Deployments. In-depth knowledge of Windows Installer (MSI) technology and packaging tools like Wise Package Studio, InstallShield, ORCA, Process Monitor, Dependency Walker, Install Watch, Process Explorer, Installer SDK, MSIdiff, WinDiff, Active Registry Monitor, InCtrl5, Beyond Compare, Visual Studio, VMware, Ghost, HP QC, Software Deployment and Systems Management using SCCM/SMS, Tivoli, Radia, PowerShell, Patch Management, Scripting Languages like VBScript, WiseScript, DOS batch files, WMI. Windows Servers, Exchange, Active Directory, Group Policy, SQL, IIS, DHCP, DNS, WINS, DFS, EPO, Disaster Recovery, Security, Backup Exec, SharePoint, Citrix. E D U C A T I O N / C E R T I F I C A T I O N S ________________________________________ Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Systems Administrator (MCSA) Microsoft Certified Product Specialist (MCPS), Microsoft Certified Professional (MCP) Dell Certified Systems Expert (DCSE), Santa Ana College - Information Technology P R O F E S S I O N A L E X P E R I E N C E ________________________________________ SR. DESKTOP ENGINEER 21st Century Insurance – Woodland Hills, CA 7/08 – 12/08 Ø Software application packaging and repackaging using the latest version of Wise Package Studio (WPS) for silent deployment with SCCM/SMS in a large enterprise environment. Ø Created custom MSI's with setup capture, created custom actions, ICE validated all MSI packages using Best Practices. Ø Helped in defining and implementing application packaging, testing and deployment processes. Ø Worked with development teams to ensure packages are created as per the company standards. Ø Researched and developed application packaging standards for company Ø Worked with business units to streamline their software packaging and release process. Ø Automated installs using VBScript, WiseScript and batch files so that they can be easily deployed using Microsoft SCCM/SMS. Ø Worked on improving the process for creating a software library, version control, change control and directory structure. Ø Worked with Project Managers to take their product through the packaging process and automate the installation for easy deployment of their products according to the company standards. Ø Setup SMS/SCCM deployments and coordinated rollouts. Ø Installed and configured SCCM 2008 server along with all pre-requisites for the company. Ø Implemented processes for software lifecycle management and change control. Ø Worked on improving the package analysis and testing procedures. Ø Helped Product Managers to automate the installation and configuration of their products. Ø QA, Functional and UAT Testing Ø Created, cleaned up and maintained over 400 application packages in WPS and SMS. SR. DESKTOP ENGINEER Kaiser Permanente IT – Pasadena, CA 3/08 – 7/08 Ø Software application packaging and repackaging using the latest version of Wise Package Studio (WPS) for silent deployment with IBM Tivoli in a 350,000+ user environment. Ø Created custom MSI's with setup capture, created custom actions, component and table editing, ICE validated all MSI packages using Packaging Best Practices. Ø Helped in defining and implementing application packaging, testing and deployment processes. Ø Worked with development teams to ensure packages are created as per the company standards. Ø Worked with business units to streamline their software packaging and release process. Ø Automated installs using VBScript, WiseScript and batch files so that they can be easily deployed using Tivoli. Ø Worked with RM’s to take their product through the packaging process and automate the installation for easy deployment of their products according to the company standards. Ø QA, Functional and UAT Testing Ø Created and maintained over 100 application packages in WPS and IBM Tivoli. LEAD DESKTOP ENGINEER / LEVEL 5 SUPPORT MANAGER IBM Global Services at American Honda Motor Co. – Torrance, CA 6/07 – 3/08 Ø Team Lead for packaging department consisting of 6 personnel. Ø Consistently met SLA (Service Level Agreements) every month at 100%. Ø Software application packaging and repackaging using Wise Package Studio (WPS) for silent deployment with HP OpenView (Radia) in a large enterprise environment. Ø Created custom MSI's with setup capture, created custom actions, ICE validated all MSI packages using Best Practices. Ø Helped in defining and implementing application packaging, testing and deployment processes. Ø Worked with development teams to ensure packages are created as per the company standards. Ø Worked with business units to streamline their software packaging and release process. Ø Automated installs using VBScript, WiseScript and batch files so that they can be easily deployed using HP OpenView (Radia). Ø Setup HP OpenView (Radia) deployments and coordinated rollouts. Ø Worked on improving the package analysis and testing procedures. Ø QA, Functional and UAT Testing Ø Created over 100 application packages in WPS and HP OpenView (Radia). Ø Lead Support Manager for Level 5 Support Services. Ø Issue handling and resolution for Level 5 Technical Support, document support issues, update Remedy with updates and resolution, communication of resolution information to support organizations. SR. SYSTEMS ENGINEER Hoag Hospital – Newport Beach, CA 9/05 – 4/07 Ø Software application packaging and repackaging of clinical and enterprise software using AdminStudio (Installshield) for silent deployment with SMS in a large enterprise environment. Ø Created custom MSI's with setup capture, created custom actions, ICE validated all MSI packages using Best Practices. Ø Automated installs using VBScript, WiseScript and batch files so that they can be easily deployed using Microsoft SMS 2003. Ø Researched and developed application packaging standards for company Ø Worked with development teams to ensure packages are created as per the company standards. Ø Helped in defining and implementing application packaging, testing and deployment processes. Ø Worked with business units to streamline their software packaging and release process. Ø Worked on improving the process for creating a software library, version control, change control and directory structure. Ø Worked with PM’s to take their product through the packaging process and automate the installation for easy deployment of their products according to the company standards. Ø Setup SMS deployments and coordinated rollouts. Ø Implemented processes for software lifecycle management and change control. Ø Worked on improving the package analysis and testing procedures. Ø Helped Product Managers to automate the installation and configuration of their products. Ø QA, Functional and UAT Testing Ø Created, cleaned up and maintained over 150 application packages in AdminStudio (InstallShield) and SMS. Ø Provided Level 5 maintenance, support and enhancement for the enterprise desktop environment of over 6,000 systems (10,000+ users) in several locations around Orange County. Ø Consolidated over 20 Windows XP and 2000 enterprise desktop images to 3 master desktop images. Ø Created and administered custom SQL queries and databases. Ø The responsibilities include the base workstation standards, workstation deployment methods using Microsoft SMS 2003. Ø Anti-Virus management (ePo) server administrations. Ø AD design, maintenance & troubleshooting. Ø Provided technical expertise to evaluate, install and maintain both hardware and software solutions to accurately meet the needs of the staff on a timely basis. Ø Technically mentors primary and secondary team members with advanced technical solutions or problem resolution. IT CONSULTANT Edwards Computers Inc. – Costa Mesa, CA 2/00 – 9/05 Ø Established B2B relationships for sales of servers, workstations and software. Ø Responsible for daily maintenance, upgrades and installations of several networks from multiple companies of approximately 1,000 native mode Windows 2000 & XP workstations and over 100 Windows 2000 and 2003 servers. Ø Implemented Disaster Recovery plans for all my clients. Ø Responsible for Active Directory installations and replications, DHCP/DNS/WINS configurations, DFS, AD Group Policy implementation, Enterprise Antivirus Implementation and Deployment, Software Deployment using SMS, Data Management and backups (Veritas), Router & Firewall Configurations. Ø Remote monitoring and administration of Servers and Workstations 24/7 with nearly zero downtime. Ø Software application packaging and repackaging using Wise Package Studio (WPS) and InstallShield for silent deployment with SMS in several large enterprise environments. Ø Created custom MSI's with setup capture, created custom actions, ICE validated all MSI packages using Best Practices. Ø Created and maintained company website. Ø Partial Client List: Continental Airlines, Mini-U Storage, Golden State Communications Network Services, Erickson & Associates, MGE UPS, Santa Margarita High School, Melissa Data, Independent Home Loans, Peoples Home Loans, Computer Research Center, StacoSwitch, JCP Sales Inc. INTERNET DIVISION MANAGER Salvino, Inc. – Aliso Viejo, CA 8/97 – 2/00 Ø Developed and Maintained the Internet Division generating over $50 Million in sports memorabilia sales in my division unrivaled. Ø Responsible for more than 100 Windows 98/2000 workstations, 10 servers, 3 WAN circuits, 5 websites and 3 domain names. Administered three Win2000 and NT4 domains, IIS, DHCP, DNS, WINS, Exchange, Proxy Server, Backup Exec, Citrix Metaframe, Cisco routers and Linux. Ø Created and maintained company website. NETWORK ADMINISTRATOR / ART DIRECTOR Southland Lithograph, Inc. – Fullerton, CA 6/92 – 8/97 Ø Setup and maintained internal network of PC's and MAC's for connection to Agfa Imagesetter for film output plus file servers and print servers. Ø Computer designed graphics at a commercial lithograph company using software such as CorelDRAW, Illustrator, Photoshop and QuarkXpress. Ø Created and maintained company website utilizing HTML, CGI Scripting and Perl. IT INTERNSHIP Santa Ana Police Dept. – Santa Ana, CA 9/89 – 6/90 Ø Worked in Investigations Department as an intern for pawn shop detail by typing in serial numbers of merchandise of pawn shop receipts in to the computer that was connected to the main Sacramento database. Ø Worked in the Fiscal Department on a Microsoft Excel spreadsheet handling the payroll for all the police officers and crossing guards. Ø Worked with the “Drug Use Is Life Abuse” campaign office as volunteer educating kids to stay away from drugs and to stay in school. Ø Public Speaking to high schools around Orange County, CA on the importance of staying in school and staying drug free.