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EXPLORE
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$1 USD / Hour
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Philippines (8:59 AM)
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Joined on December 17, 2009
$1 USD / Hour
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I have been with one of the most prestigious call centers in the Philippines - Convergys Corporation. I've been working as a Service Level Coordinator and tasked on workforce scheduling, administrative tasks and real time analysis of our program. Prior to being employed at a call center industry, I've had an experience in general transcription, specifically transcribing voice mail messages from clients. I am also experienced on data entry, data encoding, typing.
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Experience
Service Level Coordinator/Real-Time Analyst
Jun, 2011 - Mar, 2013
•
1 year, 9 months
Convergys Corporation
Jun, 2011 - Mar, 2013
•
1 year, 9 months
Real Time Management - Intraday o Real time queue management to check AHT, Hold time and ACW by the use of CMS tool. o Making sure that agents adhere with their plotted schedules by the use of IEX tool. o Making sure that Team Leaders adhere with their agent's plotted coaching. o Making sure that the Site is within the goal for Service Level and Line Adherence - intraday. o Communicates all issues to appropriate department. o Works with Command Center to achieve Line Adherence per interval. Iden
Jun, 2011 - Mar, 2013
•
1 year, 9 months
General Transcriptionist
Nov, 2010 - Jun, 2011
•
7 months
Optimum Transsource, Incorporated
Nov, 2010 - Jun, 2011
•
7 months
Responsible in receiving and transcribing voice messages from clients and making sure that it is transcribed properly with right punctuation.
Nov, 2010 - Jun, 2011
•
7 months
Education
Saint Louis University
2007 - 2008
•
1 year
Master of Science in Nursing
Philippines
2007 - 2008
•
1 year
Saint Louis University
2001 - 2005
•
4 years
Bachelor of Science in Nursing
Philippines
2001 - 2005
•
4 years
Qualifications
National Licensure Examination
2005
Professional Regulation Commission
Passed the Licensure examination with a score of 80.60
2005
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