cyrussr

231 N Escario Street, Cebu City 6000 Mobile: 09165516804 E-mail: Cyrussar Martin Belches Experience April 13,2009-present Convergys Phillipines Call agent (Inbound Customer Service and Sales) • Was trained for and took calls as Customer Care for Sprint Mobile customers. • Garnered 87% CSAT and 85.71%Issue Resolution during Applied Learning Lab Dec 17,2008–April 13, 2009 ICT Group , Cebu City Call agent(Inbound) • Was trained for and took in calls for Virgin Mobile Company Customer Service. Oct. 3,2006 – June 19, 2008 People Support (Phil.), Inc. Cebu City Call agent (Inbound Sales and Outbound Customer Service) • Was trained for and took in sales calls for five different resellers of the top satellite TV providers in the United States. • Was trained for and made outbound calls for Earthlink IS Queue Management Education 2001-2005 Notre Dame University, Cotabato City • B.S., Computer Science. • Awards: Best in News casting Best Midfielder in Football 2004 Champion, Computer Quiz Bee (Globe-sponsored) 2004 1st place World History Quiz Bee Notre Dame University 2005 Organizations: MAGCOCI Football Association Notre Dame Football Club midfielder 2001-2005 Notre Dame University Band 2003-2005 People Support Football Club 2006-2008 Convergys Football Club 2009 Training and Seminars • Communication Effectiveness Training 2006 • Seminar on Effective Jobhunting 2004 • Information Technology Seminar 2004 • Visual Basic Seminar 2004 • Peace in Mindanao Symposium 2003 and 2004 • Direct Response Training Assessment program 2006 • ComET(Communications Enhancement Training) People Support Cebu, Phils.2006 Earthlink True Voice Queue Management Training 2007 Skills & Interests • Adept in Microsoft Office applications (Microsoft Excel, Word and Powerpoint), C-programming and HTML programming. • Skilled in hardware set-up and trouble shooting. • Poetry writing, playing football, playing guitar,watching youtube • Languages spoken: English, Filipino, Visayan, Maguindanaon Reference Jerry S. Porras,Dean College of Engineering Notre Dame University, Notre Dame Ave. Cotabato City Cristzle Dalupang, Herbalife Distributor, Philippines Daryl Gumapal, Convergys Employee