Hình đại diện của damianm
@damianm
Thành viên từ April, 2009
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damianm

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My Key skills include management of Teams/ Departments ,organisation and planning, implementation management, UAT test Management, documentation and translating business requirements to developers, creating flows and structures, managing Client needs and Expectations and keeping communication channels open, clear and precise. My most recent task was to create a team to manage in a structured fashion all requests coming to the business which ordinarily would not be the remit of normal Operations staff. This allowed the Operational BAU staff to get on with the task at hand and benefit from new Technologies and Flows which aid them in their day to day operations and enhance the service given to their clients. Broadly, the BST (10 Headcount) managed requests for Project Management, UAT Acceptance, and work closely with other departments both in Dublin and abroad to promote clear interdepartmental communication and allow the seamless introduction of new processes and technologies. I also managed the relationship with our vendors and with high profile Clients regarding enhancement requests and managing expectations. I created and managed the prioritisation and execution a full Project List for the EMEA region for the year and personally ran over twenty of these Projects ranging from new Client / Fund launches, System upgrades / Patches / New Releases and their testing / scripting, planning and introduction of enhanced processes and work flows for the department and acting as the Business Lead on several more company wide initiatives / projects. I also put together an intensive 5 day training program for new starters in such a way as it could be tailored for new employees and up skilling existing ones.
$10 USD/giờ
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