Create and deliver learning assets designed to maximize product adoption. I write a variety of client-and internal-facing materials including release notes, reference guides, quick start guides, marketing one sheets, FAQs, talking points, and surveys. Additional projects include writing in-app help and UI messaging for several products, and I served as the Interim Writer for our client-facing weekly newsletter.

Worked with various department heads in designing, writing, and managing a user guide for the company’s complex in-house Enterprise Business application, which resulted in an increase in employee productivity and Call Center call volume. Successfully created and maintained a plan schedule for rolling out new and updated content in a timely manner. Other responsibilities included writing reference guides, proofreading and editing company contracts, marketing assets, and website content.