Hình đại diện của delacroix21
@delacroix21
Cờ của Philippines Makati City, Philippines
Làm thành viên từ 26 tháng 4, 2013
0 Đề xuất

delacroix21

Trực tuyến Ngoại tuyến
I have worked as a Customer Care Professional in the BPO industry for the last 4 years specializing in financial services such as Accounting, Customer Service, Collections, and Disputes Management. I'm very efficient, has proven initiative, a strong sense of urgency, and a sound business acumen. Below are the skills I can contribute: 1. Data Entry (80 wpm, 98% Accuracy) 2. Accounting/Bookkeeping 3. QuickBooks Accounting Software 4. MS Office (Word, Excel, PowerPoint, Outlook, InfoPath) 5. Online Research / Investigations 6. US Banking & Finance 7. Article Writing / Resume Writing 8. Customer Service (Phone and E-mail) 9. Audio Transcription
$10 USD/hr
1 Nhận xét
1.5
  • 100%Công việc đã Hoàn thành
  • 100%Đúng ngân sách
  • 100%Đúng hạn
  • N/ATỉ lệ thuê lại

Portfolio

Các nhận xét gần đây

Trải nghiệm

Specialist II - Chargebacks Processing

Sep 2014 - Nov 2016 (2 years)

• Receive incoming disputes submitted by customers via certified mail, e-mail, and telephone. • Conduct reasonable investigation through customer and merchant contact, as well as online research. • Ensure appropriate and timely processing of chargebacks or validation of charge(s) in compliance with Visa & MasterCard association rules, US Federal Regulation Z, and bank policy.

Collections Representative

Jan 2013 - Nov 2013 (10 months)

• Receive calls from customers who need assistance in making credit card payments. • Place calls to customers whose accounts are past due and discuss payment options or offer payment programs in order to avoid further delinquency. • Discuss customer’s financial situation and assess customer’s account for possible forbearance arrangements. • Ensure customer satisfaction, accuracy, and information security through compliance with federal regulatory requirements and bank policy.

Customer Service Representative

May 2012 - Dec 2012 (7 months)

• Receive calls from customers who need assistance in making credit card payments, credit card activation, card replacement, balance transfers, direct deposits, fee inquiries, lost and stolen cards, credit limit requests, APR calculation and general account maintenance. • Provide information on different credit card products that the bank offers. • Ensure customer satisfaction, accuracy, and information security through compliance with federal regulatory requirements and bank policy.

Technical Support Professional II

Oct 2011 - Mar 2012 (5 months)

• Assisted small business owners, accountants, payroll officers and administrative assistants in using QuickBooks Software to perform financial activities (e.g. creating custom financial statements, performing general ledger entries, importing and exporting QuickBooks file to or from Excel, bank reconciliations, tracking accounts payable and accounts receivables, troubleshooting unbalanced P&Ls, and Balance Sheets).

Giáo dục

Bachelor in Business Management

2007 - 2011 (4 years)

Bằng Cấp

QuickBooks Certified User (2011)

Intuit Financial Management Solutions

Expert QuickBooks User Certificate

Harvard ManageMentor - Presentation Skills (2016)

Harvard Business Publishing

The Presentation Skills module of Harvard ManageMentor teaches students how to prepare and deliver presentations that command attention, persuade, and inspire. Students learn rehearsal techniques, tips for using effective visuals, and the importance of understanding their objectives and audience.

Harvard ManageMentor - Time Management (2016)

Harvard Business Publishing

The Time Management module of Harvard ManageMentor helps students master effective time management techniques. Students learn to analyze how time is spent and pinpoint opportunities for improvement. This guide includes tools and techniques for setting goals, prioritizing tasks, planning time efficiently, controlling time-wasters, and evaluating schedules once they are underway.

Harvard ManageMentor - Project Management (2016)

Harvard Business Publishing

The Project Management module of Harvard ManageMentor introduces the fundamentals of project management, including project planning, budgeting, team-building, execution, and risk analysis. Students learn useful tools and techniques such as GANTT and PERT charts, Work Breakdown Structure, and variance analysis.

Harvard ManageMentor - Goal Setting (2016)

Harvard Business Publishing

The Goal Setting module of Harvard ManageMentor teaches students how to organize their work around clear and meaningful objectives. This guide provides tools and techniques for establishing realistic goals, creating a task list, tracking milestones, and evaluating achievement.

Chứng nhận

  • US English Level 1
    90%

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