digiaves

Our Back Office team has been employed by firms for various functions including Contact Center Services, Inbound Technical Help Desk, Outbound Customer Support, accounts and bookkeeping, preparation of tax returns, IVR transcription, data entry and basic web research. The processes that we have put in place enable us to perform one or more of these functions for our clients smoothly and in an efficient manner. Immediate Benefits Reduced Overheads Trained, computer literate professionals Cost Effective Leverage the Time Zone lag Contact Centre Services This division was started based on the same fundamental principles of helping our clients in structuring and implementing the most effective means to achieving practical results. Our present team consists of highly trained and experienced professionals who have gained their expertise by working with large organizations such as GE Capital, Accenture, EXL Services and Wipro BPO. We realize that our CSRs represent our clients to their customers. As such, we thoroughly train our staff to meet the needs of their specific businesses, transforming each telephone contact into a pleasant experience. In addition to this, our infrastructure enables us to extensively undertake customer service operations and render technical support services on a 24X7 basis to all business segments. The contact center functions through a client server environment with Voice over IP (VOIP) and unified messaging which enables us to handle all types of calls, inbound or outbound to any destination in the globe. Outbound Customer Support The client in question is one of the fastest growing companies in Australia also operating in the U.S.A. We provide optimal complaints resolution for their customers based out of Australia and the U.S.A by means of an Outbound Voice Process and supporting it with the requisite Back Office Activities. Inbound Technical Helpdesk We operate an Inbound Technical Helpdesk for one of the fastest growing companies in Australia wherein their clients from reputed business houses call in seeking technical support for mobile applications and messaging services. This voice line is manned by our Agents round the clock on weekends and after Australian business hours over the weekdays. Administrative Functions Digital Avenues Limited provides administrative services to small and medium businesses in helping them manage day to day business operations. This could include writing up a memo, sending follow-up emails or making calls to prospects and clients, Web Research, Data Entry and Transcription One of the greatest benefits of the Internet is the ready availability of information – however, in this sea of information, it is critical to be able to extract the information you need to help your business research, your new business development, competitor's info, industry trends and a variety of other functions. Our team of web researchers provide you exactly this service and executed in a manner that enables timely delivery of the information you need and in the form required.