djquinones

Dan is well versed in IT Service Catalog design, development, and implementations, Configuration Management Data Base (CMDB) Design & Construction, Configuration Management, Change Management; as well as the Service Desk function, Incident, and Problem Management. Mr. Quiñones is also skilled in Organizational Change Management - helping large groups, departments, or units deal with the headaches of adoption of new processes. Mr. Quiñones has over 8 years of experience as a Certified ITIL Consultant working with Fortune 500 companies helping them assess and implement various aspects of ITIL including providing ITIL Awareness Workshops (Change Management, Configuration Management, CMDB Design & Construction), ITIL Process Re-Design, Managing Dan has also acted as project lead on various ITIL assessment & implementation projects. His role has also included acting as a catalyst for organizational change. Over 10 years experience in LAN/WAN technology including in depth knowledge of TCP/IP, Routing, SNMP, Intelligent Hubs, Terminal Servers, UNIX and VAX/VMS system administration. Two years experience in website design and implementation including programming in HTML, JavaScript, PERL, and well versed in website development packages such as Macromedia’s suite (FLASH 5, Dreamweaver 4, and Fireworks 4).