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@dwyeager
Member since July, 2006
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dwyeager

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Derrell Wayne Yeager Objective: To secure a position in the Information Technology Administration, Engineering and/or Help Desk/Desktop/Technical Support fields. Skills: Managed LAN network lifecycles on a Windows platform, from software and hardware applications to equipment layout and technical support In-depth knowledge of LAN maintenance and troubleshooting, including desktop support, configuration, and workstation issues from initial problem analysis to final end resolution integrate amongst technical support, ensuring multiple tasks and parallel deadlines are met and in line with technological advancements and company growth? Contact me at (325)-648-3391 should you require clarification of my skills or would like to schedule a meeting time for us to discuss this position. Employment: • Global Media Team, Granbury, TX June 2002 – Oct 2008 Online Advertising Account Manager/Self-employment • IT setup and support and online advertising • Setup online ad campaigns for clients such as , , , , , etc. • Setup routers, desktops/laptops, printers, wireless networks, etc for customers. • Fidelity National, Irving, TX June 2007 – Oct 2007 LAN Administrator (4 Month contract) • Call Center Help Desk Support • Provided Desktop, Laptop, Server, Network, administration and support for clients in the office in Irving, TX • Maintained the network resources consisting of Windows, Novell Servers. (Windows NT Servers, Windows 2k Servers, Windows 2k3 Servers, Novell Servers, SQL Server, Terminal Servers) • VPN based remote solutions using PC anywhere, GoToMyPC, and UltraVNC. Connecting to clients pc’s remotely to install software or troubleshoot issues. • Installing and updating Mcafee Anti-Virus and Anti-Spyware Enterprise edition • Created users in active directory for new employees and setup rights per the Vice Presidents say so. • Assisted users with installation and help with any software related or hardware related issues. • Administering Microsoft Exchange Server 5.5 and creating and deleting users as requested by management. • Backing up data using Veritas Backup • , Ft. Worth, TX Aug 2002 – May 2005 Field Technician/Engineer • Provided Desktop, Laptop, Server, Network, administration and support for home and business clients in and around the Dallas/Ft Worth, TX area. • Assisted users in repairing their desktops and laptops. Researched networking and application solutions for clients. • Installed new hardware in PCs such as hard drives, RAM, cd-roms, dvd-roms, video cards, NICs, DSL routers, scanners, printers, digital cameras, wireless keyboards and mice, external peripherals, etc. • Created user accounts/profiles for clients who needed several users logging into the same PC. Setup accounts on the Servers for businesses needing to add new employees to certain directories/profiles on the server. • Installed and setup users Outlook/POP3 accounts to access their email • Trained users to use MS Office apps, for Office 2000, Office XP, Office 2003. • Installed anti-virus/anti-spyware/security/firewall apps to help users protect their pcs from hackers and spammers and other security flaws. • Terminated and installed cat 5 cables for clients needing to add other workstations for network access. • Setup clients with wireless routers and printers so they could use their laptops around and outside the house and print wirelessly. • HCCAA, San Saba, TX 76877 Aug 1999 – Aug 2002 Network Administrator (State/Government/Non-Profit Organization) • Provided Network, desktop support/administration for the main office in San Saba, TX as well as for the remote agencies in 13 counties. • Maintained the network resources consisting of Windows, Novell Servers. (Windows NT Server, Windows 2k Server, Novell Servers, SQL Server) • Maintained the website and backup system for all servers. • Trained users on third party software for all the various departments(Head Start, RSVP, Nutrition, Accounting, Family Planning. • Recommended, evaluated and purchased IT assets. • Led advanced training classes. • Customer service, telephone etiquette, and call tracking. • Imaged and prepared pc’s and laptops for distribution to the end-users using Ghost and Ghost Server. • Configuration & troubleshooting of all the Microsoft workstations for Windows 95 /98 / NT4.0 / W2k & XP / NT, 2K, SQL Servers • Purchased software licensing and tracked licensing compliance • Maintained system tape backups and implemented disaster recovery plan • Maintained all servers, PC’s, workstations and printers • Help Desk / End-user support for hardware, software and Windows operating systems • Sabre Inc., Ft. Worth, TX Aug 1996 - Aug 1999 MIS/Network Technician / Field Engineer • Maintained the availability of company computer resources including servers, workstations, laptops, printers and multimedia equipment • Assisted with administering of multi-server Windows NT and Novell LAN, 1000+ workstations and 1000+ end-users • Installed Windows 95, 98, NT on clients workstations and MS Office 97 software packages and configured their outlook to receive their internal mail as well as groupwise email for the users running Novell Clients. • Assisted in maintaining Internet proxy/firewall and monitoring solution • Administered and maintained Microsoft Exchange Server and user accounts • Assisted in maintaining system tape backups and implemented disaster recovery plan • Assisted in maintaining all servers, PC’s, workstations and printers • Help Desk / End-user support for hardware, software and Windows operating systems • Assisted in producing system/network documentation, SOP’s and IT policies • Assisted in maintaining network security policy, addressed server security issues and applied appropriate security patches and upgrades • Yeager Masonry Construction, Goldthwaite, TX Summers 1984-90 • And off/on during years with my fathers company. • Masonry work and equipment such as concrete mixers, trucks, bobcats, backhos, caterpillars, concrete finishers(butterflies), insulation machines, etc. Masonry/Equipment Construction • Dell Computers, Austin, TX May 1995 - Aug 1996 Laptop/Software Compatibility tester (Contract) • Texas Instruments, Temple, TX Aug 1994 - Mar 1995 Laptop Hardware repair tech (Contract) • Dell Computers, Austin, TX Nov 1992 - Jan 1994 Hardware Tester I, II, III/Phone Support Education: • Southwest School of Electronics, Austin, TX Computer/Electronics • April 1992 - Associates of Electonics/Computers in Science – 3.8 GPA • Southwest Texas St University, San Marcos, TX Architecture/Computer Science • Sept 88 – Dec 89, 40 hours completed 3.0 GPA Skills: • LAN hardware/software administration, design, installation and configuration • MS Windows 2003/2000/NT4 Server, Exchange Server, IIS Server administration, Active Directory, Novell 4 and 5 Server admin • MS Windows XP/2000/NT/9X desktop/workstation operating systems • Backup Exec, ArcServe network backup software, SAN backup • MS Office 2003/XP/2000/97, Access 2003/XP/2000/97, Outlook 2003/XP/2000/98 • TCP/IP Ethernet Networking, DHCP and static IP addressing, Wireless Networking • Symantec Antivirus Corporate Edition and McAfee VirusScan Enterprise • Symantec Ghost and Novell ZenWorks imaging software • MSIE, Mozilla (FireFox), Netscape Communicator, Opera web browsers, FTP, Email • CITRIX and VPN based mobile/remote computing solutions, PCAnywhere, GotoMYPC, UltraVNC, etc • Help Desk / end-user LAN/Hardware/Software support • System Documentation, Inventory and SOP and policy creation
$15 USD/giờ
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