Hình đại diện của emilianoscafuro
Cờ của Argentina Ciudad De Buenos Aires, Argentina
Làm thành viên từ 7 tháng 10, 2016
0 Đề xuất


Trực tuyến Ngoại tuyến
Marketing Bachelor with a Strategic Management post degree. My last experience was in Philips as South Latam Contact Center Manager. I have broad experience managing Customer Service / Customer Care teams in companies like Philips, Lenovo and Teletech, focusing on building and developing teams, and leading successful multicultural teams. Max headcounts: 40 local people + 2 functional resources. Regions: Latam, Americas Group, Western Europe, ANZ. Built relationship with large regional and WW distributors. Knowledge and Handle Lean Six Sigma Tools and Methodologies. Green Belt Certification.
$20 USD/hr
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Trải nghiệm

South Latam Contact Center Manager

Nov 2014 - Aug 2016 (1 year)

Scope: Manage the Healthcare Hot Line This team is responsible for handling the tech support end to end process since our customers report any system restricted until the FSE attends the problem, fix it and close it. Initial Challenges were: Handle a team with low perception, non-effective processes and unsatisfied customers. Strong focus on Lean Six Sigma Tools and Methodologies.

WE/ANZ Service Sales Registration Manager

Mar 2013 - Aug 2014 (1 year)

Achievements: Reduction from 25% in monthly cases researching root causes and developing action plans. 50k USD savings (quarterly) avoiding new hires.

NA/LA Service Sales Registration Manager

Jun 2008 - Mar 2013 (4 years)

Scope: Manage the customer Support team (Internal and external customers) related to extended warranties sold by Lenovo Start up and development from new team until being the best in class from all the sales registration teams across the world. Develop relationship with BPs, Distributors and Resellers T1. We developed a CRM to handle cases. Salesforce Achievements: * Built know how, training desks and experience. * Overachieved the targets for 24 months in a row. * No attrition during 4 years

Giáo dục

Strategic Management Postdegree

2004 - 2004 (1 month)

Marketing Degree

1998 - 2001 (3 years)

Bằng Cấp

Lean Six Sigma Green Belt Certification (2013)

Lenovo Argentina

Lean Six Sigma Green Belt Certification. 1 million dollars savings

Chứng nhận

  • US English Level 1

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