Syed H.

I have 15 years of experience working as a technical support executive along with software testing, hiring people, training them, and managing the team. I am not just limited to customer support, I have many technical abilities related to website maintenance, WordPress installation, setting up a support desk, migrating the whole website from one server to another, website maintenance, WordPress installation, plugins, iMacros, livezilla software installation, WHM, Cpanel, server migration, etc. Currently, I am working for [login to view URL] and [login to view URL] as a Manager for the last 5 years. My job includes escalation, assisting Vendors, client interaction, Software, and Bug testing, hiring, feature suggestion for a product, filing legal complaints with Google, and YouTube to take down the websites or videos indulged in copyright infringement, a proper audit of employees using Upwork Tracker and the work done by them, etc. Experience details: 1. I worked for [login to view URL] for 3.5 years. I troubleshoot the issue with their Video Player WordPress plugin on the member’s website. I handle their email support. Sometimes, I have to call up the member facing the issue on Skype and do a remote desktop session through Teamviewer. I was also their manager handling the hiring work and managing the team. I even hired coders, video transcribers, SEO guys, Article writers, Camtasia experts, etc. 2. I am working on a part-time basis (2 hours daily Mon-Fri) for [login to view URL] for the last 6 years and I am still with them. I handle their email support and provide technical support to customers using our software. I am also doing software testing whenever they launch any new product. 3. I worked for [login to view URL] and [login to view URL] for 4 years handling their emails and chats. Unfortunately, after Google Penguin and Panda updates, they have to close their business. 4. I worked for [login to view URL] customer support handling emails and chats for 3 years. 5. I worked for another few clients and handled their temporary projects like creating imacros script, migrating the website from one server to another, installing Livezilla, software, Google Keyword Tool downloads: analyzing them and creating final output data as per their instructions, Blog posting, forum posting, etc. 6. I know Freshdesk, Zendesk, and FYI, I set up the Freshdesk account for SimpleVideoPro, [login to view URL], [login to view URL], [login to view URL]. I have other skills and experience which you can check on my Odesk profile. If you need any testimonials or proof of my work, then ask for it. 7. I know Cpanel thoroughly. I have basic coding skills. I am ready for a quick interview to brief you about my experience and skills. Education Qualification: 1. I have done MCA (Masters in Computer Application) from Mumbai University, India. 2. I have also completed my MBA (Masters in Business Administration). Hasan Abbas.