I have experience in online publishing services including eBook conversions, Animation
eBooks, XML Processing for Books & Journals, Data processing & analytic services and managing various other customer support services.
Possess sound knowledge in Project Management, Operations Management, Remote Facilities Management, Vendor Management, Strategic Planning, Lead Generation, Team Management and Client Relationship Management.
Ensuring process deliverable as per the agreed SLA's, facilitating to meet contractual obligations and client expectations, development, and maintenance of Standard Operating Procedures (SOP) and other documentation to ensure uniformity across various functional teams and processes.
A proactive planner with abilities in devising effective strategies for augmenting business, identifying and penetrating new market segments for business excellence in the publishing sector.