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Front Desk Administration & ReceptionJul 2011
Provide client support in person, by phone, and by email. Maintain accurate database of client information, as well as physical documented records. Track and create or maintain reports of various hospital inventories. Create POP signs and flyers for promotions and events. Coordinate treatment plans and schedules with clients and internal/external medical professionals.
Camp CounsellorJan 2011 - Jun 2011 (5 months)
Greet and properly introduce arriving dogs safely into the camp environment. Encourage exercise and positive play time in cage-free indoor and outdoor environments. Daily meal preparation, feeding, and supervision, of up to three meals per day taking care to meet any special dietary or medical requirements for each dog. Daily cleaning of all areas of the facility, light housekeeping, and proper waste disposal. Deliver each dog safely back to its parents following any specific pickup requests. Supervise
Kennel AssistantNov 2010 - Jun 2011 (7 months)
Trained in all aspects of kennel operation, from opening to closing. Daily cleaning/upkeep of kennel area, play yards, cat habitats, and medical isolation. Cleaning, folding and restocking daily laundry, washing dishes, and general housekeeping. Daily feeding, supervision, and general care for ~20 dogs and ~15 cats, often including puppies, kittens, relinquished animals of other species, and local feral cats. Work directly with kennel manager and staff on animal behavioral, training, medical, and social
Logistics, Website and Customer Service GuruMay 2008 - Oct 2010 (2 years)
Phone and email support to a third-party company, retail accounts, and consumers. Domestic and international inbound and outbound shipment coordination, including required documentation for export of goods. Managed inventory levels, new product entry, domestic distribution, and return requests through a proprietary software system. Provided assistance picking, packing, and auditing orders at the warehouse during high-traffic and holiday seasons.
Corporate Accounts ManagerAug 2004 - May 2008 (3 years)
Direct support to corporate level account contacts, to assist with providing our products and services to individual agents. Created print and online training/marketing materials, for distribution to corporate clients. Provided sales support to corporate accounts and individual agents with questions about product cost and features. Created and maintained new hire CSR training materials. Creation of new policies and internal client management tools. Training, mentoring, and second-tier technical support
Regional Account ManagerNov 2003 - Jun 2004 (7 months)
Telephone support and service to a specific territory of optical retail locations. Assisted clients with stock balancing, account information updates, product knowledge, warranty, and invoice inquiries. Data entry, invoicing, warranty, filing, creating product information mailing packets, and maintaining client database in Microsoft Access.
FCRA Expert CSRJun 2002 - Jun 2003 (1 year)
Telephone customer support to large volumes of personal credit reporting product customers each day. Services obtained over the internet through a web-based client. Processed manual order forms, assisted print fulfillment, shipping department, and training of new employees. Certified as a FCRA Expert, and Customer Interviewer.
Technical Support SpecialistFeb 2000 - Jun 2002 (2 years)
Telephone customer service and technical support of proprietary software and hardware, data entry, one-on-one mentor, and preparation of content and materials for internal team training sessions. Assisted training staff with preparation and organization of new-hire employee training materials, and classroom training sessions. Provided alternate second-level technical support, Microsoft Access database maintenance, backup, and reconstruction. Member of Special Forces: trained to assist several departments
Liberal Arts2000 - 2001 (1 year)
FCRA Expert (2002)Consumer Data Industry Association
Certifies knowledge of the Fair Credit Reporting Act - the comprehensive set of rules and obligations regulating credit reporting agencies and companies who use credit reports.
Repeated practice testing rated at 90+ words per minute with no errors.
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US English Level 1100%
UK English 178%
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