Firdous S.

Experienced IT professional with 15+ years of expertise in Project Coordination, Execution, Delivery, Product Testing, Sales & Marketing, QA Testing (manual and functional), UAT execution, and Key Account Management across diverse domains. Currently working as an Assistant Project Manager / Project Coordinator, supporting project execution, coordinating with cross-functional teams, and assisting in end-to-end project lifecycle activities. A proactive professional committed to delivering excellence, driving innovation, and ensuring outstanding customer service. Core Competencies • Coordinate project execution and delivery management using Agile, Scrum, and Waterfall methodologies • Gather business requirements and provide functional support across all project phases to ensure quality and alignment with customer needs • Conduct functional, manual, system, regression, and load testing to ensure software quality and performance • Plan and execute comprehensive UAT cycles, manage test documentation, and track test outcomes • Identify and document software issues, ensuring timely resolution and quality assurance • Collaborate with developers, stakeholders, and QA teams to align testing with delivery goals • Serve as the key contact for UAT execution to validate requirements and secure client signoffs • Deliver client presentations, product demonstrations, and milestone-tracking updates • Manage customer and stakeholder relationships throughout the project lifecycle • Drive pre-sales and full sales-lifecycle activities for consulting and training services • Develop business opportunities, generate leads, and expand accounts • Lead vendor relationships to plan resources and ensure seamless service delivery • Identify, propose, and implement continuous-improvement initiatives to enhance processes • Optimize working practices to achieve demonstrable productivity gains • Maintain adaptability and resilience in high-pressure, dynamic environments • Communicate effectively across cross-functional teams and project managers • Coordinate global delivery models, collaborating with both offshore and onsite teams