Freelancer4u2009

CORPORATE WORK EXPERIENCE: • Worked with ‘Zany Ideas’ an advertising company as a creative advisor. • Worked as a promotional manager for Excalibur a promotional company for hard drinks in the Indian market. • Worked in Hotel Hindustan International as a F & B Asst. Manager. • Worked with Vishnu Solutions India Pvt Ltd eastern India’s first and #1 international outbound and Inbound callcenter as an agent, then promoted to senior agent, verifier, A.T.L and T.L. (T.L. for Australian shift). • Worked with IKF Ltd an international callcenter as a shift manager for Australian shift. • Worked with Top and Tops Ltd an international callcenter based in Kolkata, India as a asst.operations manager and been promoted to operations head. • Working with Vishal Technology and Solution Pvt Ltd as a B.D.Manager and Operations head. • Partner of Career Hunts ([login to view URL]) and worked as a freelance B.D.manager for CMM5 and COCP centers and migrated callcenter projects. • Managing Director of Team Activations. Responsibilities: *Recruitment/Process Training (product, script, pitch, compliance and Rebuttals) *Logistics *Running a 48 team (UK) & 38 team (US) *Handling Supervisor calls/escalations to achieve a high sales turnover. *Daily Client Sales Reports/Rectification/Resubmission/Verification/Agent login- Attendance/Agent Performance Evaluation *Client interaction *Rectification on declined sales from customer & network. *MIS & Quality Issues. I am also the “Business Process Implementation” authority for several UK & US Clients. I am a qualified VANC/VAST cum Process Manager. Have trained for RPC Collections (US), Wireless (UK), Mortgage (US), Market Intelligence Survey (UK/US). Grants(U.S.), Pharma(U.S.), Dish Network(U.S.), Dell Computers(U.S.). My capabilities : • Extremely hard working. • Authoritive. • Skilled and backed by experience from grass root level.