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EXPLORE
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$15 USD / Hour
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United Kingdom (9:47 AM)
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Joined on January 9, 2013
$15 USD / Hour
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2+ years of in-depth experience in manual and functional testing with comprehensive understanding of all aspects of Software Testing Life Cycle. Proficient in test case definition, test execution and defect reporting utilizing test management tools.
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Experience
Technical Associate (Application Testing)
Apr, 2009 - May, 2010
•
1 year, 1 month
Dell Technical Services, India
Apr, 2009 - May, 2010
•
1 year, 1 month
Environment: Siebel Call Centre Application, Oracle DB, HP Quality Centre 9.2, TOAD, MS-Excel, The Integrated Service Platform (ISP) is a service request management and reporting system that integrates the different contact channels used by agents and technical support staff. As part of the testing team involved with the rollout of the DELTA - Siebel based application (replacing existing Dell Customer Support System [DCSS] application) conducted end to end testing of the customer service request hand
Apr, 2009 - May, 2010
•
1 year, 1 month
Technical Support Associate (QA)
Mar, 2008 - Mar, 2009
•
1 year
inTarvo Technologies Ltd
Mar, 2008 - Mar, 2009
•
1 year
Environment: HP GCSS, Call Logger, HP Services Access Workbench (SAW) As part of the test team supported enhancements to HP Global Customer Services & Support System used for managing commercial and enterprise call centers operations for HP products. This tool is used to log customer contacts, diagnosis, dispatch parts, verify entitlement of warranty and create escalations. Key tasks and responsibilities: o Understand workflow management functionality and end to end call center support processes.
Mar, 2008 - Mar, 2009
•
1 year
Education
o Master of Computer Application (M.C.A), 2008 from Rajasthan University, India with 70.35%.
2004 - 2008
•
4 years
India
2004 - 2008
•
4 years
o Bachelor of Computer Applications (B.C.A), 2004 from M.C.R.P.V Bhopal, India with 61.80%
2001 - 2004
•
3 years
India
2001 - 2004
•
3 years
Qualifications
IZ0-007 Introduction to Oracle9i: SQL
2012
Pearson Vue, London
2012
ISTQB- Foundations of Software Testing
2010
Indian Testing Board
The Foundation Level qualification is aimed at professionals who need to demonstrate practical knowledge of the fundamental concepts of software testing. This includes people in roles such as test designers, test analysts, test engineers, test consultants, test managers, user acceptance testers and IT Professionals. The Foundation Level qualification is also appropriate for anyone who needs a basic understanding of software testing, such as project managers, quality managers, software development managers, business analysts, IT directors and management consultants.
2010
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