Glory Joy C.

I am a medical virtual assistant from the Philippines. I have experience working with mobile, clinic-based, and concierge physicians with specialties in family medicine, internal medicine, metabolic medicine, ophthalmology, and neurology. My main goal is to build long term work relationships based on honesty and integrity. I am a very hardworking individual but I also value work-life balance. SERVICES I PROVIDE: answering telephone calls and email inquiries, appointment reminders, updating and filing patients' medical records, electronic file management, scheduling appointments, processing prior authorizations, prescription refills, faxing medical records, imaging, and lab orders, insurance verification, transcription. EMR EXPERIENCE: Kareo, Practice Fusion, GE Centricity, iCanotes, MDLand iClinic, IntelleChart, Amazing Chart, Athena, eClinical Works HME/DME SOFTWARE EXPERIENCE: Fastrack, Bonafide I have also worked as customer service representative for about 7 years. My job is to provide exceptional service by actively listening to customers' concerns, assisting them regarding their inquiries, and addressing their complaints in a fast turnaround time, or escalating to a senior staff when necessary. I keep confidential information responsibly and I go the extra mile to keep customers happy.