We are coordinating with customers and Provider ? Monitoring of the network performance and Incidence. ? Working on Kibana for complete traces and shared observation based on that. ? To check the proactive alerts raised by system or by internal team and take the necessary action. Reported to the customer if needed. ? Handling customer’s incidents, escalations, providing appropriate logs to customers through mail/SNOW portal. ? Manage change Tickets/telecom equipment/fiber maintenance trouble resolution ? Daily raising SA/SA normal/NSA change tickets for 3rd party provider. ? Approval/Disapproval of the change tickets. ? Sharing the daily summary of the Approvals of the day (along with the change management TT references, Customer names and service IDs) ? Regi, Cramer using to find out circuit NIMS ID, Handling complaints on connectivity issues, message delivery issue, contents delivery issue, ? Working on Service Now, Regi, Cramer, Kibana Excel and putty tool.