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Project for Joe G.
“Joe G.... is awesome!”Aleksandr E. 1 tháng trước
Digital Marketing StrategistApr 2018 - Mar 2019 (11 months)
Helped develop marketing campaigns for the following verticals: - Insurance - Real Estate - Promotion - Mortgage - Home services
Process Support ManagerAug 2016 - Aug 2017 (1 year)
Managed a diverse group of teams to help align our texas web advisory empowerment initiative. Helped to prevent roadblocks in customer success while identifying drivers and gauging impact through KPI's. Provided insight on tooling and workflows as well as scaling policies and procedures through documentation.
Digital marketing company specializing in maintaining an internal network of web properties and client management. Primarily focusing on lead generation, software development, and website creation.
Technical Support/Billing ManagerSep 2013 - Sep 2016 (3 years)
Managed two teams simultaneously in multiple departments. My direct reports consisted of 15-25 Jr L1/L2 administrators as well as billing L1/L2 administrators, whom all displayed a wide range of skills.
Billing AdministratorOct 2012 - Sep 2013 (11 months)
Processed a wide range of billing support issues and oversaw special billing account audits. Assisted with cross-department escalations, worked internal support to assist frontline support agents with billing needs.
L2 Junior AdministratorApr 2011 - Oct 2012 (1 year)
Received employee of the month award for outstanding customer service and exceeding quota expectations. I provided technical and sales support for cPanel/WHM/Plesk based servers. We worked with a wide range of CMS scripts from Wordpress to Magento in addition to scripts such as WHMCS. Required to maintain 5 live support chats simultaneously while reaching quota goals.
FounderJan 2007 - Jan 2015 (8 years)
Founded this startup in 2008 (my first startup) at the age of 20. Built this company from the ground up, reaching 6 figures in gross annual revenue at its peak. My main focus starting out was PPC, SEO, Website Creation and more. However, eventually branched out to expand the company's services in the industry. We are in the process of re-branding as a full-blown digital media company with content marketing as our primary focus. See less
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