Hình đại diện của gultianrhea
@gultianrhea
Thành viên từ July, 2012
0 Đề xuất

RHEA G.

Trực tuyến Ngoại tuyến
Four years of experience providing remote services to businesses worldwide. My key skills are;  Customer Service: An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.  Administrative: Adeptly handle administrative matters including transcription, internet research, data entry, updating/creating/organizing records/ documents, checking voicemail, converting files, uploading products, writing product descriptions, social media management, job posting, recruiting and other special tasks.  Communications: Interact professionally through emails, chats or calls and maintain the highest level of confidentiality handling sensitive issues.  Tools: Quick learning on latest technology, web based tools, smart phones and operating system. I am looking forward to anyone who can offer a possible long term opportunity. Thank you
$5 USD/giờ
0 đánh giá
0.0
  • N/ACác công việc hoàn thành
  • N/AĐúng ngân sách
  • N/AĐúng giờ
  • N/ATỉ lệ thuê lại

Portfolio

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Kinh nghiệm

Live Chat Support Representative (home-based)

Jun 2014 - Jan 2015 (7 months)

• Communicate frequently with students on information, technical concerns and requests • Respond promptly to students’ inquiries • Communicate and coordinate with internal departments • Direct requests and unresolved issues to the designated resource

Zendesk Customer Support Team Leader

Apr 2013

Handle escalated tickets from customers resolving complex issues and win customer loyalty. Supervise, monitor and coach agents ensuring the off shore support team is doing their work effectively and efficiently. Create training materials & support Q and A guide for agents ensuring they are well updated whenever a new version of app is released

Zendesk Customer Support (home-based)

Jan 2013 - Dec 2013 (11 months)

Handled all types of issues related to account registrations & verification, refund requests, order & delivery requests, product specific questions, technical issues and complaints. Key Accomplishments: • Trusted for doing Facebook Marketing (even without prior experience) via Paid To Click, monitored campaign spent, revenue and analyzed overall ads performances. • Created knowledge base of the company on Zendesk Platform

Inbound Sales Associate

Nov 2008 - Sep 2009 (10 months)

o Generated new customer sales via qualified, inbound calls o Solicited cross-selling and up-selling opportunities from existing customers o Achieved targeted sales quotas by utilizing sales techniques and experiences o Delivered a best-in-class customer experience and ensure ongoing satisfaction and retention o Identified and overcomed buying obstacles o Provided operational and system suggestions to management o Driven growth by meeting sales goals and objectives as established by the management

Academic Consultant

May 2008 - Aug 2008 (3 months)

? Managed a class of 3-8 students in the center ? Lectured English, Science and Filipino Subjects with maximum proficiency in the class ? Prepared sample exams and test guides that will gauge the students preparedness for their upcoming exams ? conducted One-on-one tutoring for Grade 6 Student in English Subject.

RECRUITMENT CONSULTANT

Jan 2008 - May 2008 (4 months)

Job Duties includes; >>> posted job ads through internet, flyers, ads >>> searched resumes, looking for the right candidates for certain positions >>> evaluated applicants for a phone interview, and >>> scheduled them for an interview & exam in our office

Giáo dục

A.B. English Language

2005 - 2007 (2 years)

Chứng chỉ

Diploma in Social Media Marketing and Online Reputation Management (2016)

Shaw Academy

This 10 part course offered by the Shaw Academy provides students with a solid foundation for those intending to plan, execute, and analyse social media campaigns.

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