Why you should never leave an automated response to customer

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One of the most vital things to run a successful business is to value your customers. Customer satisfaction should be the prime focus. To make dealing with your business an enjoyable experience and make them come back, you need to value their voice and opinions and refrain from using automated response. As per NM Incite research, 71 % of customers who received positive customer care online recommend others to use the brand, while only 19% of those customers that didn’t receive a positive response recommend the brand. Thus showing that responding to customer genuinely is a must to gain more loyalty

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