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Các nhận xét gần đây
Health Care AssociateJul 2017 - Feb 2019 (1 year)
Assisting customers inquiring for Doctor’s Clinic Information, Satellite - Clinics Locations, Office Hours, Rates and Services of Procedures via phone call. Performs Outbound calls for discharged patients and introducing the Continuity of Care program. Assist patients enrolled in the program and doing follow up calls with regards to their recovery status.
Customer Service RepresentativeMay 2016 - Oct 2016 (5 months)
Handling inbound calls for customers inquiring about the status of their plans for Home phone and Internet, Fetch TV, VOIP. Provides follow up and current status on pending requests thru outbound call. Promotes self-help options through their Online Account Management. Educate customers about the process of the account until the service gets activated. Tracking orders and deliveries. Making the customer aware of the package’s whereabouts.
Customer Service RepresentativeAug 2012 - Oct 2015 (3 years)
Answering queries about the plan information for mobiles and broadband also doing outbound calls for any follow-up requests while providing information on how they can maximize their plans according to their needs. Processing upgrades for eligible customers, payment extensions requests and activating mobile and broadband numbers. Provides basic troubleshooting also tracking orders and deliveries, returns and repairs and making sure the customer is aware of the package's whereabouts.
Health Care AssociateAug 2009 - Feb 2012 (2 years)
Answering calls regarding their insurance benefits, eligibility, authorization status/requirements, and claims. Quoting medical benefits, coverage and member's policy information. Processing claims requests, analyzes claims status, denials and provides resolutions to claim issues. Appointed as Subject-Matter Expert who answers processes questions with other associates. Chosen as Escalation Agent who handled escalated call real time
Customer Service - Liaisons OfficerJun 2008 - Aug 2009 (1 year)
Giving approval for the member who has procedures to be done via a phone call while giving them estimation on their remaining limit and the probable amount that they will consume for illness/ailment. Assisting members in an outpatient/inpatient setting via phone or in-person.
Nurse RelieverJul 2007 - May 2008 (10 months)
Attending to employees and obtaining their vital signs as they proceed to the clinic when they feel uneasy. Answering calls and documenting the reasons for those employees that are unable to report for work. Getting Company Physician's attention when first aid has not resolved the issue
bachelor of Science in Nursing at World Citi Colleges Inc2001 - 2005 (4 years)
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