Suresh N.

Experience of more than 9.5 years in IT services with the hands on experience of Business Analytical and Reporting, Product Management, Customer management, Service Management, Incident Management, Project Management, Service Desk, Qliksense BI Tool and SFDC, ServiceNow, EDW etc. Very flexible, multi-tasking with the priorities and comfortable working independently. Proficient in dealing with the Critical situation and resolve them on priority. Excellent communication and customer relationship skills. Capacity Tracking: Monitor and Manage equipment leases and server licenses  Maintain records or leases and identify termination dates to the lifecycle managers  Obtain financial information (MRR) for products as well as customers  Financial Tracking: Submit Capex requisitions and tracking for financials, budgets and pipeline  Build reports and deliver business cases based on guidance from PLCMs  Perform Product and Platform analysis  Collect and Manage customer info and run reports to provide a 360 view of the Product. Track Contracts and expiry, customer revenue by product, Testing statistics and history for equipment  Gather and organize data, conduct analysis, and prepare recurring and ad hoc reports to identify problem statements, measure key performance indicators and track continuous improvement. Work independently and with team members to understand database structure and business processes to establish data sources and meaningful reporting. Perform data validation and document discrepancies.  Developing quantitative data models and tools that support decision making on strategies and business planning  Develop analytics dashboards and Business case  Summarizing, presenting, and providing feedback on key findings in online, spreadsheet and/or slide presentation form to internal and external stakeholders; and documents sources, definitions, methodologies, and underlying assumptions.  Maintains process documentation in SharePoint  Building reports and Dashboards off of Salesforce  Work with Qlik Engineering team for any new request or amendment in the existing dashboard  Work on Analytics tools like Qlik Sense to create Dashboards and Views  Conduct QA to ensure new Qlik amend request are correct and share the feedback  Present the Analysis in a form of ppt to the Leadership team for Products like Managed Cloud AWS, Colocation, Network, etc  Conducting Interviews, Training and mentoring new