jeanine09

HIGHLIGHTS: Motivated and talented professional with more than a decade of technical experience and a proven drive to succeed. Strong leadership and interpersonal skills. Meticulous for quality assurance tasks. Demonstrated ability to direct and complete multiple projects while meeting strict deadlines. Quick and Effective problem solver. Highly skilled in needs assessment, strategic planning, establishing priorities, delegating tasks and motivating teams to reach their best. Results-driven professional. Team Player. Outstanding communications skills. First-rate customer service. Positive learner who can absorb new concepts and software applications quickly. More than 10 years experience in training development and delivery. Recipient of (2) Navy and Marine Corps Achievement Medals. One for exceptional service and the other for researching and formulating a recommendation improving Naval Communications System software; Resulting in a significant increase in the degree of accuracy and precision of services provided to Fleet Units, Shore Activities, and Joint Forces as well as reducing the possibility of lost information due to system malfunction or failure. SKILLS: Excellent analytical skills coupled with excellent oral, written, and presentation skills; Extensive use of structured techniques for analysis and design; Experienced in: Training and Development, Project Management/Coordination & Tools; Web Technology, Web Development Life-Cycle, data migration, system testing, conversion, implementation and quality assurance; Broad understanding of mission critical IT systems. Working knowledge of: MS Word, MS Excel, MS Power Point, MS Access, MS Publisher, Word Perfect, PDF Conversion, MS Outlook, Windows 2000-Vista, Software and PC Configuration/Installation and updates/upgrades; Network and local peripheral installations; Familiar with: MS Project; Asset Management; Information Assurance. FORMAL EDUCATION: Master of Science: Instructional Technology, Fort Hays State University (Projected graduation: 7/2010) Bachelor of Science: Liberal Studies; Computer Information Systems, Excelsior College (8/2008) Associate of Applied Science: Network Security Management, ECPI College of Technology, Cum Laude (5/2004) CERTIFICATIONS: MPM ™ (Master Project Manager): American Academy of Project Management (07/2009) Computer Technical Support; Computer Literacy (Windows XP): BrainBench Transcript: #3694021 (01/2007) AFFILIATIONS: American Academy of Project Management (AAPM) - Honorary Board Advisor Phi Theta Kappa Int'l Honor Society (PTK) - Scholarship Officer 5/03-5/04; Life-member EMPLOYMENT: 5/07 - Present: Program Manager (part-time volunteer) - Private Nonprofit Organization Renovated, initiated and administer multiple training curriculums which are reflective of lifelong learning. Designed an intense web based training program thereby enhancing the training process by 75%. Serve as an active instructor for programs. Continuously re-invent training program in order to attain the highest levels of prospect achievement and organizational growth. Developed a member scholarship program. Preparing training program for review by the American Council on Education (ACE) for college credit recommendation eligibility. Serve as a member of the organization’s management team and assist in interviewing, and recommending faculty and volunteers. Manage the education division’s seasonal budget. Oversee scheduling related to education division’s activities. Assist with fundraising initiatives relevant to educational initiatives. Coordinate with marketing & membership divisions to expand and secure new prospects. Improved community exposure and relations; and expanded membership by 50%. Collect, organize, and communicate project planning and status information, in project plans, documents, and emails; Successfully manage multiple projects simultaneously; Knowledgeable in project coordination and planning for complete project lifecycle. 1/05 - 8/09: Project Coordinator (part-time contract) - Virtual Realm 4 years experience in project coordination for small-scale Website and Internet-based application development projects. Lead teams of 2 - 5 outsourced multi-disciplinary developers with project budgets up to $10 thousand. Oversee full development process of Website projects and facilitate planning sessions at various stages of the project lifecycle. Administer key deliverables such as timely communication of project milestones, status reporting, change requests, budget performance and risk reports. Manage relationships between outsourced developers and customers. Plan and ensure projects are executed to meet customer expectations. Provide regular status updates to project stakeholders, along with ensuring the appropriate processes are followed within project teams. Ensure effective tracking of outstanding deliverables, milestones, and change. Diligently work to resolve discrepancies and facilitating communication among all project stakeholders. 4/08 - 10/08: Team Lead/ Coordinator (contract) - SoTech Resources/Integration Technologies Group (ITG) Function in a key leadership role in support of computer deployments for various government agencies. Responsible for documenting, tracking, and recommending strategy for the deployment of computer assets and associated processes. Work independently or coordinate the actions of the deployment team. Coordinate updating of inventory, applications validation and asset reconciliation. Analyze daily deployment and migration issues and raise issue trends to the attention of all pertinent parties. Work with other support contractors to solve technical issues. Interface between the agency and contracting unit regarding daily deployment and acceptance issues. 3/07 - 10/07: Team Lead/PC Installer (contract) - U.S. Resources/BAE Systems Performed desktop refresh, imaging, migrations and installs for the Department of Justice/U.S. Attorney’s Offices in all 50 U.S. states to include Guam and the Virgin Islands. Assisted in needs assessment to determine time of completion per site. Collected, organized and communicated project planning and status information, in project plans, documents, and emails. Escalated concerns or problems appropriately to ensure management was aware of possible risks or delays to the project. Tracked and helped ensure team members completed assigned tasks on time. Completed daily assigned number of machine installations per the division of 14,000 machines amongst six, 3 man teams. Maintained professional appearance and deportment while on customer site. Ensured all deadlines were met on time and within standards. Met 30lds lift physical requirement. 4/06 - 3/07: Team Lead/PC& Server Technician/Help Desk Analyst (contract) - TekSystems Performed technical services on various projects as assigned. Worked independently completing data migration and installing new PCs software, and peripherals for end users. Documented and maintained technical notes to submit to project managers. Provided brief training on function and use of all new equipment. Replaced servers and concluded configuration. Provided Tier2 services for proprietary software. Supplied additional technical assistance when needed. 5/04 - 9/05: Systems Support Supervisor/SVOT Technician (contract) - Mackay Communications/AT&T Accountable for providing day-to-day support of Afloat Personal Telephone Service systems installation teams on site. Performed Quality Control inspections of installed equipment and materials. Troubleshot and completed repair, programmed, hardened, and tested proprietary switches, routers, antennas and satellite phone units in support of satellite communications services onboard U.S. Navy and Coast Guard ships. Conducted risk and vulnerability assessments of planned and installed systems, conducted security evaluation, performed audits and reviews, and carried out contingency plans and disaster recovery procedures in response to system malfunctions. Provided training to ship personnel in regards to newly installed systems. Edited, proofread and wrote training materials for all personnel. 8/03 - 7/04: Team Lead/ PC Technician/Tech Trainer (contract) - Techniki Informatica/NMCI Served as Project Coordinator supporting project managers and other project team members in developing and documenting operational workflow and procedure used in transitioning the organization through implementation. Acted as liaison between installation team and assigned functional area for project-related communications and tasks; coordinated status reporting, monitored deliverable execution. Reviewed, edited, and revised appropriate documents as needed to maintain a smooth process. Directed a team of 5+ technicians on deployment and orientation for the Navy Marine Corp Intranet (NMCI) account establishment at various Naval and Marine commands. QA’d teams for configuration and installation of application software and hardware. Conducted customer orientations on the use of personal NMCI account. Staged and configured Windows workstations in support of the NMCI project. Identified as a leading technician to provide guidance to newly hired technicians on the proper procedures for deploying and orientating NMCI clients. Developed, edited, proofread and wrote end-user instructions and training materials on imaging, PC deployment and client orientation for technician use. Installed and maintained all types of network and PC attached printers. Performed software and PC configurations and installations; Software and PC troubleshooting; Migrated Data; PC hardware updates and upgrades; Routine performance tuning and PC tweaking. Provided network connectivity support via fiber and CAT 5. Installed, configured, and maintained network security services; firewalls & virus protection. Responded to trouble tickets forwarded from the NMCI help desk and offer in-person technical assistance when possible and refer other tickets to an appropriate technician. Researched technical solutions to meet customer requirements or improve customer operations. 9/88 - 1/03: Work Center Supervisor/Information Systems Technician/Tech Trainer (active duty) - U.S. Navy Managed 5-30 personnel in the operation and monitoring of on-line and off-line Naval Communications Processor and Routing Systems, and other ship and shore communications/telecommunications systems; 7+ combined years experience as watch and work center supervisor; 3+ years experience in Navy shipboard Radio Room function; 5+ years experience in Message Center, Fleet Relay & JFTOC operations. 8+ years experience installing, operating, and maintaining mainframe, mini and macro computers systems and associated peripheral devices. Installed, tested and troubleshot secure circuit cryptographic systems. Executed information transfer with multi-media technology such as fiber optics, tactical, C4I communications systems, and commercial satellites on a global basis. Applied diagnostic and restoring techniques utilizing knowledge of electronic and operational system theory. Advised on capabilities, limitations, and condition of equipment. Transmitted, received, and processed all forms of telecommunications using state-of-the-art multimedia technology such as fiber optics, digital microwave, and tactical and commercial satellites; operates, manages, and controls telecommunication transmissions, computer networks, terminals, and processing equipment. Served as Division Training Coordinator. Recognized technical expert utilized to motivate and train personnel. Developed, edited, proofread and wrote Naval Communication system and software Standard Operating Procedures (SOP) for all personnel. Key player in supervisor qualification boards for Naval Fleet Communications Systems.