jenn6442

Professional Experience State Farm Insurance Customer Service and Sales Representative November 2008 – Present September 1998 – February 2004 ªComprehensive knowledge of financial and insurance products, services and best practices ªAbility to learn and apply product, industry and market knowledge to make professional recommendations to prospects and policyholders to satisfy insurance licensing requirements ªProvide prompt, accurate, friendly, cost-effective service and utilize it as a basis for establishing a marketing opportunity ªEfficient at submitting Claims and follow up ªAbility to create professional business relationships with prospects and policyholders and to take initiative and act effectively in various circumstances ªProven problem solving ability; apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes and select the best alternative ªSelf confident/perseverent/strong work ethic; remain positive and maintain progress towards a goal in spite of obstacles and adversity ªAbility to organize and act on several activities concurrently ªGoal oriented; highly motivated and resourceful to achieve results ªStrong listening, oral and written communication skills ªConduct needs based selling First Commonwealth Bank Customer Service Representative-Branch Manager February 2004-September 2008 Promoted from Customer Service and Sales Representative to Branch Manager ª5 years supervisory experience which included successfully coaching, training and motivating 7 employees on meeting client needs in the areas of loans, deposits, insurance and other assigned goals which resulted in exceeding branch deposit and loan growth goals consistently every year ªCapable of implementing and sustaining change in a positive manner and work with a variety of management style ªConducted discipline and performance measurements ªAccountability was focused on client retention and satisfaction, client relationship growth, balance sheet growth, integrating with product and business partners, as well as expense control, risk management and ensuring compliance to established operational policy and procedures ªResponsible for growing, leading and managing Consumer and Business Banking activities in the branch ªIndependently managed all sales, customer service, administrative, inventory control, sales reporting and staffing functions ªAchieved recognition numerous times individually for top loan and deposit growth and trust and insurance revenue within the organization by being congenial and an enthusiastic contributor and supporter of branch goals ªProficient in resolving dissatisfied clients issues and concerns and capture new opportunities ªExcelled within service and sales oriented industry. Cultivated positive relationships with clients and expanded business through word-of-mouth referrals ªProven ability to prioritize and handle multiple tasks in a challenging environment ªBroad skills of successfully cross-selling products by profiling and counseling client ªOutside sales calls to businesses to help business banker generate commercial loan business and discuss worksmart program and employee benefits with employees ªActive Mentor and speaker in local schools for Teach Children to Save Day ªStrong work ethic