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Training Design and Delivery SpecialistMay 2018
- Develop engaging virtual training courses for Virgin Mobile and affiliated retail sales representatives. - Assist with planning, designing and delivering all content required for national training events. - Promptly manage all customer complaints that are escalated to head office and identify potential training opportunities for retail sales representatives.
Marketing AssistantSep 2017 - Apr 2018 (7 months)
- Designed all print and digital marketing material for 16 food service locations on campus. - Assisted in the implementation of over 10 marketing and promotional initiatives monthly. - Ensured bilingualism standards were continuously met on all customer-facing marketing material.
Social Media SpecialistMay 2017 - Sep 2017 (4 months)
- Managed all social media channels; grew total following by 50% over 4 months. - Evaluated analytics of all social media platforms to provide strategic recommendations. - Ensured customer relationship management tools with over 8,000 profiles were kept up-to-date; assisted in the transition from HubSpot to Marketo.
Regulatory Framework SpecialistMay 2016 - Apr 2017 (11 months)
- Performed quality assurance procedures on regulatory documents prior to publication on Government of Canada website. - Undertook major document reformatting projects requested by CNSC president. - Gathered required information and updated weekly project management documents for distribution to executives.
Honours BA, Communication2014 - 2018 (4 years)
Diploma, Marketing2012 - 2014 (2 years)
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