Jerome G.

• Executing interaction design and visual design as a part of a multi-disciplinary team, collaborating on user experience planning with a lead experience architect and managing teams to deliver projects • Consulting with clients and lead experience architect, researching interaction design and technology trends, performing other duties as assigned showing excellent administrative skills • Creative iterative processes of design thinking in order to provide innovation and guidelines of the future process, elaborating new cases and new scenarios matching the current and the future workflow of different services within several clients • Responsible for creation of a new customer experience service using various techniques such as service blueprint, customer journey to measure customer experience during the life of products/services offered • Managing usability experts, budget and providers, defining the layout design of final reports for usability evaluation deliveries (focus Group, card sorting, expert review, user testing, "personas" technique, etc) • Applying social media, quality of experience and ethnography where necessary while delivery specific projects in time and under the budget while exercising other managerial duties Key projects and achievements • The European Patent Office - re-defining and enriching the process of patent registration • FCC – unification of different websites of the group under a new corporation branded website and intranet • Liberty – creating new interfaces for the website for the end-users (insurance companies) • Santander – conducting user research in the UK and Spain to determine new values of the brand • Orange – designing new customer services and improving user experience • ISBAN – creating a toll to build reports adding personal information • OAMI – performing reviews of actual tools registering brands and marks • Firma Electronica – ministerial project to promote online digital services for Spanish citizens • Telefonica – redesign of services across all the channels (web, phone, shop) • Sede CDTI – designing wireframes for new electronic digital services of different platforms (web, mobile, tablet)