EDUCATION Master of Science Technology, Graphic Information Technology May 2013 Phi Kappa Phi Bachelor of Arts, Psychology, December 2008 Arizona State University, Glendale, Arizona GPA: 3.6 Magna cum laud Associates in Computer Information Technology, still attending Rio Salado Community College GPA: 4.0 SKILLS • Google Search * Social Media Marketing * Analytics * Email Marketing • Microsoft Office Suite, including Word, Access, PowerPoint and Excel • XHTML, HTML, CSS, Unix, Visual Basic • Excellent organizational skills with a focus on managing details • Outstanding listening and communication skills-both written and oral • Desire to learn and work with others • Ability to develop and meet schedules and budgets VOLUNTEER ACTIVITIES • Founder/ Coordinator, Friends and Neighbors of Montara Park, 2000-Present Sparks Award Recipient for acquiring $90,000 grant for playground equipment and Ramada at Montara Park • Board member, Give Me a Break, 2009-Present Created Articles of Incorporation and Achieved 501(c) 3 status • Board member/ Safety Officer, Glendale Ironwood Little League, 2003-2005 Created Safety Manual WORK EXPERIENCE Internet Marketing, Mirage Limousines Scottsdale, AZ Small Business Owner, Creating Solutions Consulting, Glendale, Arizona January 2009-Present • Guided clients to define objectives used to start nonprofit corporations • Discovered funding opportunities to establish revenue streams • Achieved 501(c) 3 status Small Business Owner, Metro Delivery, Glendale, Arizona January 1995-December 2008 • Improved customer satisfaction by 5% • Increased revenue by 10% by combining activities • Reduced expenses annually by 25% by changing equipment usage • Led employees to greater efficiencies increasing productivity by 20% Assistant Crew Chief, United States Census Bureau, Phoenix, Arizona October 2005-December 2005 • Trained workers to perform more efficiently increasing production by 10% • Reviewed production quality making actionable recommendations reducing management costs by 15% • Instituted check-in procedures that further reduced management costs by 10% Field Director, Behavior Research Center, Phoenix, Arizona • Established guidelines for foolproof budgeting • Trained new hires to maintain and exceed established production rates • Maintained validation rates above industry standards • Reduced production costs by 15%