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Jeffrey L.

@jonesylj

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Dedicated work at home professional with a wide range of experience and skills.

$10 USD / giờ

Cờ của

United States (9:06 SA)

Đã tham gia vào tháng 10 17, 2006

$10 USD / giờ

I have 3+ years of experience as a Project Coordinator plus several years of experience in Customer Service and Help Desk Support (including online, over the phone, chat and email). I also have a wealth of experience using Microsoft Office, Outlook, and recently, using Google Drive to manage and share Sheet information for projects. I have a friendly, professional demeanor and I am very patient when working with customers or clients. I am an experienced multitask-er, allowing me to take on several responsibilities at once. I look forward to providing my skills to help you provide excellent customer support or any additional projects for which you may need assistance.

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Kinh nghiệm

Project Coordinator

thg 8, 2011 - thg 3, 2015

3 năm, 7 tháng

FieldSolutions

thg 8, 2011 - thg 3, 2015

3 năm, 7 tháng

• Supported 5-6 teams and 35+ clients in filling assignments and meeting expectations. • Recognized by several clients for efficient management of their accounts. • Resolved issues promptly via emails or messages.

thg 8, 2011 - thg 3, 2015

3 năm, 7 tháng

Customer Technical Support

thg 5, 2007 - thg 9, 2011

4 năm, 4 tháng

Catalina Marketing via Today’s Staffing

thg 5, 2007 - thg 9, 2011

4 năm, 4 tháng

• Guided store staff through troubleshooting steps to resolve equipment issues. • Scheduled technicians to go to the store if the problem(s) could not be resolved over the phone • Summoned back several times for contract work after company layoff.

thg 5, 2007 - thg 9, 2011

4 năm, 4 tháng

Customer Support Specialist 1

thg 7, 2004 - thg 10, 2006

2 năm, 3 tháng

Brighthouse Networks

thg 7, 2004 - thg 10, 2006

2 năm, 3 tháng

• Cited by multiple customers for effectively troubleshooting their technical issues. • Acquired skill in dealing with challenging customers to efficiently deal with their problems,

thg 7, 2004 - thg 10, 2006

2 năm, 3 tháng

Học vấn

St. Petersburg College

1997 - 1999

2 năm

A.S. Telecommunications Engineering Technologies

Cờ của

United States

1997 - 1999

2 năm

Bằng cấp

A+ Certification

2010

COMPTIA

Entry-level computer certification for PC computer service technicians. The exam is designed to certify the competency of entry-level PC computer service professionals in installing, maintaining, customizing, and operating personal computers.

2010

Chứng chỉ

F

Foundation vWorker Member

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