Hình đại diện của jsgomes
@jsgomes
Cờ của India Kolkata, India
Làm thành viên từ 27 tháng 1, 2016
0 Đề xuất

jsgomes

Trực tuyến Ngoại tuyến
A competent professional with over 15 years of experience in IT viz. IT Support Management (both Technical & Customer) - 5 years+, Pre-sales - ~1 year, Windows System Administration, Active Directory services and Networking Operations - 9 years+. Completed Google cloud networking course from Coursera.
$10 USD/hr
2 nhận xét
2.4
  • 100%Công việc đã Hoàn thành
  • 100%Đúng ngân sách
  • 100%Đúng hạn
  • 100%Tỉ lệ thuê lại

Portfolio

Các nhận xét gần đây

Trải nghiệm

System Integrator (L2 Customer Support Architect)

Jan 2018 - May 2019 (1 year)

Job Responsibilities: ● Managing Online Charging/Billing Software Network Operations for Telecom Co. (Vodafone India) – Provide support for Day-to-day IT Planning Operations wrt: ■ Provide remote support for Optiva clients (mainly Vodafone) for Network ■ Troubleshoot, configure & manage network related issues for HP 5400zl and 5900 series switches in a datacenter environment ■ Configure and manage BigIP F5 Load Balancer in a datacenter environment ■ Worked in Jira & Zendesk ticket system

Manager – IT

Jul 2016 - Aug 2017 (1 year)

Job Responsibilities: ● Maintenance of Hospital Management Software (HMS, Shivam - Neosoft) – Provide support for Day-to-day IT Operations wrt: ■ Desktop hardware troubleshooting ■ Network management & monitoring ■ Vendor Management, SLA Defining & Works Order finalization ■ Monitoring IT infrastructure & security with Fortigate UTM & Trend Micro Enterprise Antivirus ■ Implementation & Day-to-day Support for Farvision (SAAS) version – Material & Engineering modules

Manager IT

Feb 2008 - Jun 2016 (8 years)

● Plan, Deploy & maintain IT Network & Infrastructure (Server, Storage & Network) in coordination with third party vendors and Support internal client at various outlets. ● Administering IT Security with Cyberoam Gateway level UTM, Antivirusand WSUS. ● Provide support for Day-to-day IT Operations with respect to: ■ OS Troubleshooting - XP/7/8.1 and troubleshooting ■ Network management & monitoring ● Windows 2003 & 2008 Server Administration and Active Directory planning & implementation

System Administrator (Eastern Region)

Sep 2005 - Feb 2008 (2 years)

■ Single point of contact (Eastern/NE region) for all designing & implementation of Microsoft & Infrastructure related issue ■ Conduct periodic training programs and presentations for Partners awareness and skill devlpmnt ■ Actively implemented VLAN, Active Directory & ISA Server in various centers of NIIT ■ Instrumental in managing & maintaining Win 2000 & 2003 Server. ● Conduct periodic IT Infrastructure Audit ● Taught Computer Fundamentals, C++, MSSQL Server 2000 and Spoken English.

Technical Support Engineer

Jul 2004 - Aug 2005 (1 year)

Broad Job Responsibilities: ● Actively handled the maintenance of server (Windows) and customer queries. ● Provide voice/email/chat Technical support for Server maintenance & troubleshooting ● Using CPanel/WHM & HELM web hosting control panel to resolve customer queries thru Ticketing soln

Customer Support Executive

Jun 2003 - Jul 2004 (1 year)

Broad Job Responsibilities: ● Domain registration and maintaining in-house CRM ● Holds the merit of doing troubleshooting for various problems related to VPOP3 & Wingate over phone and/or on client site if required. ● Provide voice/email/on-site Technical support for web hosting, email & troubleshooting

Customer Support Executive

Oct 2000 - Jan 2003 (2 years)

Broad Job Responsibilities: ● Deals with Development, Implementation and Marketing of Banking S/W (both ALPM & TBM) and H/W products ● Provide voice/email/on-site Technical support for Banking software ● Responsible for leading a team right from data entry, master creation tallying GL Heads till full automation of banks in coordination with bank staff

Giáo dục

Graduate Bachelor of Commerce (Hons.)

1997 - 2000 (3 years)

GNIIT (3 Yr. Diploma)

1997 - 2000 (3 years)

Bằng Cấp

Inbound Marketing (2017)

Hubspot Academy

Certification on Inbound marketing & Sales

GNIIT (2000)

National Institute of Information Technology

3 Yrs. GNIIT Diploma in Software Engineering

CCNSP (2015)

Cyberoam ( now Sophos)

Cyberoam Certified Network Support Professional

Networking in Google Cloud Platform (2019)

Coursera

Networking in Google Cloud Platform from Coursera (3 courses)

Learning Linux Command Line (2019)

LinkedIn

Certificate of Completion Learning Linux Command Line

Chứng nhận

  • US English Level 2
    92%
  • US English Level 1
    82%

Xác minh

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