Ảnh đại diện của kazpro
@kazpro
Cờ của Canada Hilden, Canada
Member since Ngày 31 tháng 08 năm 2009
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Karen Keyes

Trực tuyến Ngoại tuyến
I have over 20 years of IT experience and many strengths and skills to bring to the table. I worked for Municipal Market Data (Thomson Reuters) for 15 years in the IT department. I started out as a Junior Software Developer and later grew into Senior Software Developer and manager. During the past 5 years I've branched out into other technology related fields in the freelancing world. In roles such as customer and technical support, project management, administrative assistant, QA testing and managing offshore talent I've gained invaluable experience and honed many of my existing IT skills. I am mature and confident and take my career seriously. My employers know me as professional, resourceful and having great communication skills.
$25 USD/giờ
0 đánh giá
0.0
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Portfolio

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Kinh nghiệm

Project Manager

Jan 2014

- Handle all customer and technical support from an existing client base of over 50+ clients - Assist with setting up client websites using proprietary software (FrameWork Sites) - Assist with programming updates to client websites

Technical Support

Apr 2013 - Sep 2014 (1 year)

- Handled customer and technical support tickets for custom software and Wordpress plugins

Technical Support

Oct 2011 - Nov 2013 (2 years)

- Handled customer and technical support tickets for a variety of custom software applications and Wordpress plugins - Created user manuals for custom software - Created technical specifications for offshore developers - Assisted with QA testing

Senior Software Programmer

Jan 2004 - Jan 2011 (7 years)

- Individual contributor telecommuting from home office and also work within a team of developers on larger projects - Support and maintain products on Solaris 2.8 platform (technologies including C, C++, Java, scripting) - Design and develop products for clients based upon business requirements - Leading a large scale project to port several products and programs from an Informix database to Oracle; phases include software analysis, database design, software design and testing

Software Development Manager

Sep 2001 - Jan 2004 (2 years)

- Project management using Microsoft Project for over 25 projects and software development team up to 10 staff - Lead several mid-sized development projects in a timely and effective manner - Participated in meetings with business managers to discuss project requirements and technical objectives - Provided technical product support to Operations staff - Lead effort with Operations staff to move equipment to a new central Data Center – including Solaris boxes and Database servers

Software Programmer

Oct 1997 - Sep 2001 (3 years)

- Displayed efficiency and resourcefulness while learning new technologies on the job as well as core business functionality - Quickly created reputation for turning over projects on a timely basis, while still paying strong attention to detail - Consistently created detailed documentation to support products for various audiences including technical and business - Responsible for large volume of production enhancements, maintenance and support

Giáo dục

Information Systems

1994 - 1997 (3 years)

Chứng Nhận

  • US English Level 1
    98%

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