Vimalan K.

Hi! I’m Vimal, a ServiceNow and IT Automation Consultant with 17+ years of experience helping companies optimize their IT operations, reduce manual work, and implement smart automation strategies. With a strong background in scripting (PowerShell), ITSM, and AI-driven self-service tools, I’ve helped organizations: Consolidate ITSM systems (e.g., Cherwell → ServiceNow) Automate ticket resolution via custom chatbots Build workflows to cut 40%+ of repetitive helpdesk tickets Improve request management and digital transformation speed ?️ Core Services: ServiceNow design, configuration, and integration IT Process Automation (scripting, PowerShell, orchestration) Self-hosted AI ChatOps Tools (e.g., EmpowerIT Assistant) On-prem/Cloud system workflows and automation ITSM analysis & improvement roadmaps Based in Malaysia, I work with global clients across Australia, Canada, Singapore & the US. If you’re looking for a freelance partner to solve real IT problems with automation and intelligence — I’m ready to help. Let’s connect and talk about how we can bring efficiency and innovation to your IT environment.