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EXPLORE
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$3 USD / Hour
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Philippines (9:23 AM)
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Joined on April 22, 2010
$3 USD / Hour
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I am proud to say that I am a freelancer. People often tell me why don't I pursue my finished course. Why not? I am happy being a freelancer. I can have my own time to work, I can choose when to stop working and when to work again. I like to help people ease their workloads,I can do the jobs for them and they can spend their time with another work that they need to finish or just to relax. My skills/specialties: - Cut,Copy and Paste - Customer Service (Chat & Phone support) - PDF to Microsoft Excel/Word - Website to Microsoft Excel/Word - Paper to Microsoft Excel/Word - Data Entry (Offline/Online) - Typing Work from JPEG to MS Word - Internet Research - All Admin Support related task -Microsoft Access 2007 and 2003 - Web Designing - Programming (HTML, CSS, Java, Visual Basic) - MySQL - Ajax -JavaScript - Photoshop
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Experience
Billing and Technical Support Representative
Jan, 2012 - Present
•
14 years, 6 months
Convergys Corporation
Jan, 2012 - Present
•
14 years, 6 months
o Handling billing inquiries and explanations to the customers o Converse to customer via chat and phone in English o Assisting customers in troubleshooting their cable service o Handling customer queries and doubts o Providing information to the customers about the terms and conditions of their services o Handling the calculations of their monthly rates and provide a simpler explanation of the bill for the customer to easily understand their billing statement o Handling credits and adjustments for ea
Jan, 2012 - Present
•
14 years, 6 months
Customer Account Executive
May, 2010 - Dec, 2011
•
1 year, 7 months
Convergys Corporation
May, 2010 - Dec, 2011
•
1 year, 7 months
o Providing answers to customers inquiries and questions with regard to the services o Converse to customer via chat and phone in English o Consult with customers about their product or service needs or wants o Analyze what the customer's needs or wants then tailor it to the services we offer o Explain to the customers the terms and conditions of the services o Processing/inputting the order of the customer in the system o Scheduling the date and time frame for the installation of the customer\&
May, 2010 - Dec, 2011
•
1 year, 7 months
Administrative Assistant(Intern)
Apr, 2009 - May, 2009
•
1 month
Department of Education - Region VII
Apr, 2009 - May, 2009
•
1 month
o Answer telephone and transfer to appropriate staff member o Meet and greet clients and guests o Create and modify documents using Microsoft Office (Word, Excel and Powerpoint) o Perform clerical duties to include, but not limited to, photocopying, faxing, mailing and filing o Support staffs in assigned project based work o Print out sign off forms and let the staff member sign it. o Other duties as assigned
Apr, 2009 - May, 2009
•
1 month
Education
Bachelor of Science in Information Technology
2006 - 2010
•
4 years
Philippines
2006 - 2010
•
4 years
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