Hình đại diện của kwiniandra
@kwiniandra
Cờ của Philippines Caloocan City, Philippines
Làm thành viên từ 30 tháng 1, 2015
0 Đề xuất

kwiniandra

Trực tuyến Ngoại tuyến
My expertise excel in the customer support, with exceptional interpersonal and technical skills; providing and ensuring above and beyond customer service and satisfaction. Proven etiquette handling on phone, chat, and email as means of communication and assistance. Served as a front liner on a variety lines of business, catering from different clients through the use of SaaS. A skilled virtual assistant with advance knowledge in the following areas. - eCommerce administration and management - Social media marketing - Audio and video transcription - Video editing - Data entry - Microsoft Office - An Amazon, eBay, and Shopify ninja! - A Google 100 apps certified
$10 USD/hr
2 nhận xét
1.5
  • 100%Công việc đã Hoàn thành
  • 100%Đúng ngân sách
  • 100%Đúng hạn
  • N/ATỉ lệ thuê lại

Portfolio

Các nhận xét gần đây

  • hình của Emir O. Do some data entry €44.00 EUR

    “I am pleased with what she did. She did what was asked from her.”

  • hình của R P. Need someone to edit a survey/questionnaire $10.00 USD

    “HER WORK WAS FAST PRECISE ON TIME< HIGHLY RECOMMEND AND I WOULD LOVE GO WORK WITH HER AGAIN. She has a great paersonaality too!!!!”

Trải nghiệm

Offsite Support Specialist

Jun 2014 - Dec 2014 (6 months)

•Assisting customers through chat and email. To track and resolve all customer support issues associated with Zeald products and services after production and delivery. Centered on the timely successful resolution of customer support issues and assisting clients/customers with e-business advice and guidance.

Technical Consultant/Expert

Apr 2013 - Mar 2014 (11 months)

•A paid to answer website and an independent provider of professional support services for 3rd party products and services. •Addressing tech issues and work as a consultant expert technically for any 3rd party devices that customer might have concerned of.

Answer Desk Consultant

Oct 2012 - Mar 2013 (5 months)

•Assisting consumers who have windows pc problems mainly software ones and providing solution and prevention to the issue •Scope of support involves installation, any registry error and problems that are within windows operating system – XP,VISTA,WINDOWS 7 and WINDOWS 8 •Virus removal, PC optimization •Also supports Microsoft Office

Technical Support Specialist

Jan 2012 - Sep 2012 (8 months)

•Troubleshooting consumer laptops for Hewlett Packard that focuses on hardware problems and insuring dispatched is being made right away for customer convenience •Also provides sales for customers who need help of which HP product they really need based on the situation •Scope is within any hardware issue of the products, some basic software configuration, PC tune up and Virus removal

Product Support Specialist

Feb 2010 - Nov 2011 (1 year)

•Troubleshooting Linksys products mainly routers and other devices which involve internet connectivity •Supports configuration of internet engaged between Linksys products and wireless devices •Scope is within wireless internet connection, and configuration/reconfiguration of Linksys product linked to any wireless devices

Bằng Cấp

Google Apps Deployment (2013)

Google Enterprise

A certification for completing the training course for Google applications

Chứng nhận

  • US English Level 2
    93%
  • UK English 1
    80%
  • US English Level 1
    78%
  • Numeracy 1
    77%

Xác minh

  • Đã kết nối với Facebook
  • Freelancer ưa thích
  • Thanh toán đã được xác minh
  • Đã xác nhận qua điện thoại
  • Đã xác thực danh tính
  • Email đã được xác minh

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