laarnick

LAARNI S. REASO My goal is to provide superior customer service/administrative support, data entry and records management services. I can readily assure you that my extremely positive work ethics, and my passion for providing excellent services, will ensure you that I will render quality and reliable online service at low cost.I'd like to work for a company that I can continue to hone these skills as well as contribute my expertise for the success of me and the business. Im also open to different jobs than I can learn to improve my skills and expertise on different fields. Though I may be new with online job, this does not mean that I am inexperienced since I can incorporate everything that I gained in my previous job. Im very much willing to be trained.For me if it's work and has to be done, it will be done. EDUCATIONAL BACKGOUND Tertiary : San Sebastian College Recoletos- Manila BSC Major in Financial Managerial Accounting- (2000-2004) Secondary : Pateros Catholic School- (1996-2000) Elementary : Pateros Catholic School- (1991-1996) WORK EXPERIENCE September 2004-present : TELUS International, Philippines – (formerly Ambergris Solutions Inc.,) Senior Call Back Sales Queue Associate (June 2007- November 2009 ) Batch 3 Senior Sales Chat Associate (June 2007 – July 2006) DELL Chat: is a sales chat & email support for products under the [login to view URL] home and home office category for U.S. based customers. Customer Interaction Associate for voice account (September, 2004- June, 2005) DELL SUPER QUEUE: is an inbound consumer phone sales of personal and home business computers, software, consumer electronics and accessories for U.S based customers. May 2004- July 2004 : Cardworld Marketing (Citibank) as Outbound Card Sales Agent ACHIEVEMENTS March- September 2006 : Mentor (Dell Chat) 1st Quarter- 16th May 2006: Overall Top Performer, Top 3 Conversion Rate (Dell Chat) 4th Quarter- 3rd February 2006: Top Rep on Chats per Hour, Top Rep on AHT (Dell Chat) SKILLS AND COMPETENCIES 1. Proficiency with Windows and MS Office applications ( i.e., Word, Excel, Powerpoint, etc.) 2. Accurate typing skills, Computer and Internet proficient 3. Excellent oral & written communication skills, both English and Filipino. 4. Interpersonal skills. & professionalism in dealing with all individuals regardless of level within the organization. 5. Active listening skill & operates under minimal supervision. Organizational skills. Time management & Multi-tasking skills. 6. Driven (desire to excel, high energy level, ability to deal with stress) 7. Initiative– Anticipates upcoming work activities & deadlines without necessarily being cued. 8. Personal Impact (presence, confidence, empathy and ability to deal with difficult/upset customers) 9. More than 4 years of Contact Center Outsourcing industry experience. 10. Willing to work shifts PERSONAL BACKGROUND · Nickname : Arn · Age : 26 years old · Civil Status: Single · Date of Birth: January 6, 1984 · Place of Birth: Naga City, Philippines · Nationality: Filipino · Religion: Roman Catholic · Gender: Female · Height: 5'2” · Weight: 95 lbs.