Lera Faith S.

I am Lera Faith Navales-Serognas. 28 yrs. Old, From Naga, Cebu,. I graduated last April 2014 in the Professional Academy of the Philippines, taking up the course Bachelor of Science in Information Technology major in programing. My Skills are: computer proficiency, and communication skills through email or chat support, Coming to my strength, I am a quick learner, a hardworking and always want to be in a learning zone. My Hobbies Is: editing pictures and videos. My short-term goal is to get a job in a reputed organization to grow my skill and knowledge and build experience with the organization. My long-term goal is to achieve a higher position in a reputed company. That's all about me. Thanks again for this opportunity. WORK EXPERIENCE - My 1st Job experience is in the Innodata Knowledge Services Inc. last January 2015 to January 2017. I’m in the Q.A. Associate almost 6months my responsibilities is Checking The Errors In Production and after 6 months they transfer me to the Production Associate and my responsibilties are: Profreading, Analyze Data, Scrutinises Information Using Data Analysis Tools, Gather Information From Various Sources And Interpret Patterns And Trends. - During January 2017 to June 2017 i help my mom in her little business. - My 2nd Job Experience is in the Shogun Managemen and it is called Gaisano Grand Tabunok June 2017 to June 2018 my responsibilities there are: Updating number and names of the smartshopper card and i also assisst the staff • I'm presently working here in Accenture in the project space jam ‘Coinbase’ and it is all about online plaform for buying, selling, transferring and storing cryptocurrency. My Role here is a customer service associate through email support. And my Responsibilities is to manages customer concerns and to interact directly with customers to listen to their concerns, solving customer issues in their account, and recommend products and services according to the needs of each individual via email. And reporting to supervisors, and forwarding unresolved queries to specialists. • Before space jam, i was in the project platinum ‘Cigna’ and it is all about health account. My role here is Transaction Processing Associate – My responsibilities is processing transactions for relevant business in various systems and tracking tools. and enrollment of the clients insurance.