Leela R.

Career Objectives ¡ To obtain a suitable position in a reputed organization as an Administration Officer/ Technical Writer/Content Writer/Linguist/Voice over talents/Trainer/Team Lead where my skills and experience can be effectively utilized Summary of Experience ¡ 5.6 years as a Customer Support Expert ¡ 14.1 years as a Junior Officer-Administration ¡ 5.4 years as a Front Office Executive Professional Experience Company: Dell International Services Duration: May, 2006–February 2009-2 years, 8 months and 22 days Designation: Customer support Expert Dell is a technology driven company and is one of the world’s largest Personal Computer manufacturers. In addition, Dell is a premier provider of technology products and services, operating across 6 continents from 28 countries. Responsibilities ¡ Resolved customer issues as per the company guidelines and policies ¡ Documented the details of the call in designated tools ¡ Notified customers about shipping delays ¡ Processed refunds and credited back amounts as per company policy Company: MsourcE (India) [login to view URL]. Duration: December, 2004 - February, 2006-1 year, 2 months and 19 days Designation: Customer Support Executive-Grade E2 MsourcE is a service provider for Fortune 500 companies, centre located in Bangalore and Pune. Responsibilities ¡ Worked for Capital One Bank- UK- Credit card, Inbound process-Resolved customers Credit card issues and answered queries in detail. ¡ Provided information on products and services. Company: ICICI Onesource Duration: August, 2003 - April, 2004-8months and 20 days Designation: Customer Service Associate ICICI Onesource now called Firstsource is a leading global provider of business process management services. Services rendered to various business sectors like Banking and financial services, telecommunications and media and the healthcare industry. Responsibilities ¡ Worked for Inbound UK process called Reality-a Home Shopping Catalogue. ¡ Provided detailed information on various products, processed customer’s orders, collections through credit and debit cards, up-selling of guarantees and warranties with relevant products. Company: McDowell & Company Ltd (The UB Group) Duration: March, 1987-January, 2002-14 years, 1 month Designation: Junior Officer Administration India’s third largest spirits company in India owned by liquor magnate Mr. Vijay Mallya, the chairman of UB Group. The group also works in pharmaceuticals, fertilizers, engineering, infrastructure, media, international trading and aviation. Responsibilities ¡ Coordinated with the management and made required arrangements for conferences. ¡ Procured, maintained and accounted for all office assets in the office and Executive residences. ¡ Worked on the company budget. ¡ Generated reports as per the company norms. Company: Turnkey Constructions (P) Ltd. Duration: February, 1985 - May, 1986-1 year, 2 months and 20 days Designation: Receptionist and Office assistant The company constructed residential apartments. Responsibilities ¡ Preparation of documents for a construction business like sale-deed and agreements. Company: Nu_Tech Automations Duration: November, 1981 - December, 1985- 4 years, 1 month Designation: Receptionist and Office assistant Responsibilities ¡ Job profile included duties of a receptionist, telecommunications services, and preparation of office documents. Educational Qualifications ¡ (BSc) Bachelor of Science, VHD College of Home Science, Bangalore, May 1979 Professional Qualifications ¡ Fundamental Certification Program plus in Technical Writing, The Writers Block, February 2008 ¡ Advanced Personal Computing Skills, National Institute of Information Technology, August 1989 ¡ Secretarial Practice, Davars College of Commerce, March 1987 ¡ Managerial Skills for Executives and Professionals, Indian Institute of Science, May 1986 ¡ Hotel Reception and Book-keeping, Board of Technical Examination, July 1981 Languages ¡ 1985 German Language Course-Grundstufe-I (G-I) from Max Mueller Bhavan ¡ 2003 French Language Course-1-A (NSF-1)- from Alliance Francaise Bangalore Software Skills ¡ Adobe RoboHelp X5, TechSmith SnagIt 8.0, Microsoft Visio 2003, Adobe FrameMaker 7.0, Microsoft Suite of applications