luzcummings

SUMMARY * Over 20 years work experience. * Observant draws information from statements and body language. * Able to work both independently or team environments. * Possess strong analytical and follow through skills. * Detail oriented, highly organized, with the ability to handle multiple tasks. * Comfortable interacting with various levels of management and corporate support organizations. * Versatile, adaptable and resilient. * Fluent in Spanish and English. WORK EXPERIENCE Information Technology/Business Analyst Independent Consultant, June 2009 to current * Meet with key stakeholders to gather and document business and user requirements. * Participate in vendor research, RFI process, due-diligence and final vendor selection. * Act as liaison between business and technical team to design and, in some cases, develop the solution. * Map proposed solution back to functional requirements. * Assist users, through experience with relational databases, to envision and move from Excel based data capturing and into databases. * Assist users in data mining operations. * Advise on data governance and best practices. * Manage internal communication to stakeholders and users. * Project management. Wireless Communications Troubleshooting Contract, October 2008 to April 2009 * Provided excellent customer support. * Proficient in troubleshooting MMS/WAP/SMS issues with all phone models, Treo and Blackberry, IPAQ PDA support and GPRS/EDGE Data modems. * Supported network operations by spotting trends and immediately submitting trouble tickets. * Superior analytical/investigative skills in researching provisioning errors. * Creative/think outside the box to ensure issue resolution. * Tactful/skilled in handling in social engineering probes. * Extremely proficient in accessing/handling over 7 programs (tools), simultaneously. Sytems Analyst State of Tennessee, TennCare, Nashville, TN 4/2006 to 8/2008 * Lead analyst for the IS Security ReEngineering Project. * Met with key stakeholders to gather and document business and user requirements. * Acted as liaison between business and technical team to design and, in some cases, develop the solution. * Reduced complex business processes, to their minimal expression and facilitated a move towards automation. * Achieved goal of transparency and accountability for IS Security processes. * Reduced report wait times from one week to minutes. * Designed and developed the first database for the IS Security section, still in use as of 2009. * Responsible for the efficient storage and data integrity of assigned databases. * Controlled and monitored user access to the database and maintained system security through object privileges and roles. * Ensured database backup and recovery strategies were in place, and coordinated with Network Services personnel the integrity of the physical system backups. * Worked with developers and end users to develop relational data models and performed database updates. * Recommended all new databases fit the corporate data model. * Provided technical support as required. * Performed vendor research. * Discovered a security flaw in a COTS legal package, which would have rendered confidential information vulnerable to access from the Internet. * Developed test scripts and managed user acceptance testing. * Prepared narratives and logical diagrams. * Coded SQL queries with SQL Plus, Access or Oracle. * Developed interactive forms in Adobe Acrobat Professional and Designer. * Developed query tools and user interfaces with Perl. * Assisted reports and security personnel with new technologies. * Known as the Swiss Army Tool for the Director of Application Development. Information Resource Specialist State of Tennessee, Department of Health, Nashville, TN 5/2005 to 4/2006 * System Administrator for the Tennessee Web Immunization System (TWIS) of the Tennessee Department of Health. * Created user profiles, assigned passwords and educated users regarding access to web interface. * Resolved helpdesk issues. * Educated users in web interface use. * Enforced security by reviewing/updating user database. * Traveled to medical facilities to meet with primary users, listen to their concerns and requests and assist them with technical issues. * Proposed system enhancements. Various Contract, part time and volunteer projects, while pursuing a bachelor degree, 8/1999 to 6/2003 * CITE Project for TRANE, Senior Analyst: a) Interviewed subject-matter personnel to get facts regarding work processes. b) Synthesized the resulting data into charts showing information flow. c) Analyzed the interrelationships of pertinent components of the system and established the sequence of steps necessary to complete the project. d) Translated detailed logical steps into pseudo code that could be later adapted into any programming language. c) Prepared documentation on cost/benefit studies to summarize the material and organize it in a logical fashion. e) Successfully communicated findings, conclusions and recommendations to customer and guests. * Computer Specialist, FINEFX: a) Built, upgraded and repaired PC's. b) Procured and maintained domain names. c) Created and maintained web sites and installed and configured components such as workstations, routers, hubs, switches and peripheral devices for wired/wireless home networks. d) Installed and troubleshoot malfunctions between hardware, applications and operating systems. e) Help Desk: Provided hardware/software and website support to clients in Texas, Georgia and Tennessee on a fee per service basis. * English to Spanish Translator, Crossroads Magazine, ACM: a) Translated technical articles in HTML format (telework). b) Communicated with editor entirely through email to receive assignments and return finished work ready for upload. * GIS Digitizer, USDA: a) Digitized aerial photographs to create digital maps. b) Maintained integrity of project files at the workstation and server level by performing regular backups and recovering information in the event of a hardware malfunction. c) Operated large format scanner. Data Entry Clerk/Typist Gateway Medical Center, Clarksville, TN, 8/1996 to 10/1998 * Supported over 20 nurses and LPNs in the performance of their duties. * Maintained Hospice Access database. * Data entry of hours/equipment/supplies utilized in support of Hospice. * Processed medical/nursing/social patient care notes and forwarded to records clerk . Medical NonCommissioned Officer in Charge U.S. Army, Worldwide, 11/1988 to 11/1995 1) Company Equal Opportunity Representative: Advisor to the Company Commander and 1st Sergeant: * Assisted assessing, planning, implementing and evaluating EO program. * Assisted chain of command in identifying/resolving EO issues. * Referred EO complaints,if nessary, through proper channels. * Prepared/conducted EO Training to over 400 soldiers. * Recommend remedies to discrimination and sexual harassment. Assessor: * Assisted in Unit Climate Assessment. * Recognized/Assessed discrimination. * Recognize all forms of sexual harassment. * Collected/Organized/Interpreted demographical data. Change Agent: * Recognized detractors from healthy EO. * Assisted in ethnic observances. * Maintained a liaison with community organizations. * Instilled the value and importance of the professional Army ethics. * Planned, supervised, and managed day to day activities. * Exemplified pride in the history of the Army and mission. * Provide individual counseling, on the spot corrections and team training. 2) Assistant to the Chief Clinical Support Division, Gorgas Army Hospital, Panama: Head representative from the Clinical Support Division in a study of operations: * Conducted customer interviews and gathered information as part of the effort to automate data capture. * Identified areas where best practices were necessary to improve processes. * Identified course of action and took actions necessary to enhance operations. * Called upon to intervene and repair relationships between the MEDDAC and the outlying units on two different occassions. * Inspired team work/trust between outlying units and MEDDAC by: a) Listening/responding to concerns b) Streamlining/expediting medical supplies procurement c) Sharing knowledge d) Securing authorization/funding from MEDDAC for computer/technology training of outlying units medical personnel. * Selected to head the Executive Physical Program, where I succesfully performed liaison, escort and coordinator duties in order to serve colonels and above stationed in Central and South America. 3) Team leader for primary care and emergency sections: * Supervised 4 paraprofessionals. * Medical assistant in primary care clinics, emergency department and troop medical clinics. * Welcomed visitors; answered inquiries; provided directions; referred inquiries to nursing and physician staff. * Established patient record; assigned patient number; completed patient identification information. * Proficient in patient interview; vital signs; collection of samples; ordering/documenting laboratory test/results; stabilizing fractures; treating/stopping bleeding; intravenous fluids administration; wound care/dressing changes. * Assisted in chest tube insertions; cardiac emergencies; deliveries; extensive suturing, blood gas sample collection, blood cultures and burn victim initial treatment. * Documented patient care services. * Maintained unit operations by following policies and procedures; reported needed changes. * Maintained patient confidence and protected hospital operations by keeping information confidential. * Maintained unit supplies inventory; determined inventory level; anticipated needed supplies; placed and expedited orders for supplies; verified receipt of supplies. * Kept unit equipment operational; followed manufacturers instructions; established procedures; called for repairs. * Conserved unit resources, equipment and supplies. * Secured patient information by completing data base backups. * Maintained safe and clean working environments; complied with procedures, rules, and regulations; adhered to infection control policies and protocols. * Maintained continuity among work teams; documented and communicated actions, irregularities, and continuing needs. * Provided emergency/outpatient medical care to military and dependents. * Provided medical support for training sites(weapons training/parachute landing sites). * Provided onsite medical care and transported patients to nearest medical facility. 4) Drug and Alcohol noncommissioned officer in charge: * Conducted Health and Welfare inspections. * Assisted during surprise company urinalysis. * Assisted in chain of custody procedures. * Coached supervisors in proper approach to suspect situations. * Submitted reports to executive officers. * Spotted troubled soldiers and provided counseling. Federal Benefits Clerk U.S. Embassy, Panama, Republic of Panama, 1982 * Processed benefits applications by retirees, widows and other dependents. * CURRIER; secure transport of passports/other sensitive documents. * Processed passport/birth certificate requests. * Assisted consul in cases of Americans arrested/missing abroad. Recognized with awards for above average job performance as a handson patient care provider, supervisor, communicator and support to my superiors, both during peacetime and combat operations. COMPUTER SKILLS Languages: SQL HTML Perl C++ UNIX/Linux scripting Visual Basic Platforms: MS DOS Novell Microsoft Windows 3.2 to XP Unix/Linux VAX/VMS Software: MS SQL Server 2000 2005 MS Office Professional and Open Source MS Visual [login to view URL] MS Project Visio Adobe Professional Oracle Enterprise Manager and Dbms Tools Change management tool Serena Teamtrack ESRI/GIS Arcview Paintshop FLASH SWISH FrontPage Corel Draw EDUCATION Bachelor of Science in Computer Science, with a Minor in Professional Writing (Technical Writing) from Austin Peay State University, Clarksville, TN 8/2004 RELATED TRAINING Project Management, State of Tennessee, 2007. Dealing With Difficult People, State of Tennessee training, 2007. Microsoft Certified Training, New Horizons, Nashville, TN, 2004. Programming a MS SQL Server 2000 Database. Programming with Microsoft Visual [login to view URL]. Administering MS SQL Server 2000 Database. Certificate, Introduction to GIS and Quality Control for the Common Land Unit Digitizing Tool, USDA, June 2003. Equal Opportunity Officer 80 hours training, Ft. Campbell, KY, 1993. Certificate, Advanced MSDOS (programming), Directorate of Civilian Personnel, U.S. Army, Corozal, Panama, 1992. Drug and Alcohol Abuse Management, U.S. Army Corozal, Panama, 1992. Certificate, Lotus123 (programming), Directorate of Civilian Personnel Office, U.S. Army, Corozal, Panama, 1991. Advanced DBASE III (programming), Directorate of Civilian Personnel Office, U.S. Army, Corozal, Panama, 1991. Certificate, Leadership Development Training, U.S. Army, Korea, 1987. References : Available upon request.