Manas M.

Worked as a SME/Process Developer. As a Collector and SME. Collect dollars on outbound calls, I was also responsible to take supervisor calls Handling Team and mentoring new hires .This was a blended profile so involved inbound as well. A team player involved in activities impacting the floor. I used to keep the floor informed on quality updates. Team meeting , training and refreshers for team members. Driving HR activities . Report formation on performance of different metric. I have understanding on different metrics and software like Time on System, Wrap, AHT, Dialer Management ,Manual calling , KJ Quick, MS Office, Outlook Express,