Elochukwu U.

I am an expert in customer service industry with experience spanning across a decade, I have five years experience as a customer service representative and another five years in quality assurance. My tasks entails query resolution via phone and emails, customer management, customer satisfaction survey, data analysis and process improvement. Over the years I have developed quite a number of skills in the line of duty, these include but not limited to: 1. Customer needs assessment 2. Data analysis, interpretation and problem solving skills 3. Strong customer service skills (developed through customer service experience) 4. Project leadership and team work 5. Goal-oriented and ability to work independently 6. Proficiency in the use of Microsoft Excel 7. Data visualization and storytelling 8. Process improvement 9. Use of SQL 10. Good phone etiquette