I am seeking the next ideal opportunity in the mobile and web space. I have successfully delivered projects by leveraging on my Customer Experience, User Experience and Business Analysis skills.
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I excel at bringing projects back on track - on timelines and achieving business goals. I will facilitate different groups of people, no matter the location, to get the job done. Also, communicating strategy, design, problem statements, technical requirements with different facets of groups is my greatest strength.
I have a broad world experience as I have lived in the UK, Malaysia and now New Zealand.
• Deliver mobile and web app solutions with CRM Integration, Cloud hosted APIs, Sitecore
• Compliance to OWASP standards
• Assisted the business in coming up with the digital strategy
• Tested and deployed wordpress blog
• End to end management of multiple web enhancements.
thg 3 2010 - Hiện tại
o Improvements to the Billing and Telecom instruction template which reduced time-cost by 50%.
o Introduced training documentation, process documentation, skills matrix and Promapp processes.
o Acting manager for Mobile Provisioning - resource allocation, project signoff
o Updated mobile processes knowledgebase (used by Sales/Customer Service). Minimised provisioning delays by approximately 5 days.
o Improvement to mobile provisioning process resulting in time cost saving of 45%
o Formal and informal t
Customer Experience Designer
thg 9 2013 - thg 10 2014 (1 năm, 1 tháng)
• Delivered 9 projects on time by being committed to deadlines, fast turnaround of artefacts.
• Produced customer journeys which effectively communicated customer and business activities, highlighted technology constraints and key risks.
• Consistently developed effective change deployment matrices that ensured “no surprises”.