Hình đại diện của merkrobio13
@merkrobio13
Làm thành viên từ Ngày 23 tháng 10 năm 2012
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merkrobio13

Trực tuyến Ngoại tuyến
I joined the call center industry way back 2007. My stay in this industry honed my skills in communication, sales, customer service, management, coaching, training to project handling. I work in a company focusing on "clients" planning to have their services outsourced such as CUSTOMER SERVICE, TECH/CHAT/EMAIL SUPPORT, TELEMARKETING, ADMIN SUPPORT, etc. MY PURPOSE : To establish client relationship, customer retention, adding value and significance towards client's growth and customer satisfaction. "The key is understanding the needs whether it be client or their customers as this is the existence of what we call "service" with "satisfaction" as its goal. "
$15 USD/hr
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Trải nghiệm

Project Manager

May 2012

From planning, design, call center operations, understanding our client's needs and providing best solutions when it comes on getting your services outsourced. Having a situational approach on every project, I make sure to have the same goal with the client. To train, communicate, guide the project team that would take care and help clients reach their goal

Assistant Customer Service Manager

Jun 2011 - May 2012 (11 months)

-conduct training and coaching aiming customer satisfaction -analyzing data and evaluate to make changes, come up with strategies and processes to be implemented in the operations - provide solution on escalated calls, issues, and making critical decisions to satisfy customers -conduct evaluation and reviewing phone calls to with customer satisfaction and retention in priority

Customer Service Representative

Jan 2009 - Jun 2011 (2 years)

-to provide first call resolution -to answer customer's queries -order taking, review, process, track via phone or email -initiate phone call to resolve order issues, follow up, reminders and verification -provide quote and suggestions to customers -handle customer complaints and provide satisfaction

Quality Assurance Analyst

Aug 2008 - Sep 2008 (1 month)

-Motivate the agents to be productive without compromising quality -provide metrics and communicate with agents -Enhance the agents' on/off -phone skills, build them up to perform at peak thru effective coaching -Doing meetings, seminars to boost selling techniques using different tools and data

Outbound Sales Representative

Sep 2007 - Aug 2008 (11 months)

To initiate contact to prospect customers finding ways on how my service, product or idea can help them using excellent communication skills to get the job done and to customer service and selling at the same time.

Giáo dục

BSET (Bachelor of Science in Electronics Technology)

2004 - 2006 (2 years)

Bằng Cấp

100 hour Call Center Training Program (2007)

SLTCFI (Southern Luzon Technological College Foundation Inc)

MANAGEMENT TRAINING (2008)

SLTCFI (Southern Luzon Technological College Foundation Inc)

-The goal is to unleash the leader inside the individual producing performing team members and future leaders without compromising productivity and quality.

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